spanish-speaking personal injury Legal Assistant / case manager (work from home)TSG Outsourcing

How To Apply:
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http://forms.gle/UwbRCBTnF6WVuuRP8
 
Rate: $9/hr, and earn up to PHP 90,000+/month
Schedule: Monday - Friday: 9:00 am - 6:00 pm PST with 1-hr lunch break
 
Spanish-Speaking Personal Injury Legal Assistant / Case Manager (Work from Home)
 
This is a core case-management role at a California personal injury firm, owning the operational side of cases from signed intake through settlement - keeping clients engaged, treatment progressing, records organized, and files settlement-ready. Bilingual English/Spanish is mandatory.
 
The role executes within the firm's systems and does not make legal arguments, evaluate liability, negotiate settlements, or draft formal demands.
 
Must have Qualifications:
Fluent spoken and written English and Spanish (mandatory)
Prior experience at a U.S. personal injury law firm
Experience with auto, rideshare, pedestrian, motorcycle, truck, slip-and-fall, or wrongful- death files
Strong understanding of the PI case lifecycle from intake through settlement
Experience requesting medical records, bills, lien balances, police reports, and insurance information
Strong phone skills with clients, providers, carriers, and records departments
Excellent organization, follow-through, task management, and documentation habits
Comfortable working independently and owning assigned files
Professional written grammar in English and Spanish
Available during Pacific Time business hours
Comfortable with Outlook, Excel, Word, cloud storage, Adobe, e-signatures, and VOIP phone systems
 
Nice-to-have Qualifications:
Filevine experience (strongly preferred)
RingCentral, Microsoft 365, OneDrive/SharePoint, DocuSign, Adobe Acrobat, or similar systems
Experience working with lien-based medical providers
California PI matters: Medi-Cal, Medicare, Kaiser, health insurance, medical liens, and UM/UIM claims
Preparing demand-support materials, settlement breakdowns, lien-reduction support, and closing packages
High-volume firm experience where speed and follow-up matter
 
Key Responsibilities:
Intake & onboarding: Follow up with leads and signed clients by phone, text, email, and WhatsApp; conduct/assist Spanish-language intake; collect case info and documents; open and organize files immediately; send welcome messages and next steps.
Treatment coordination: Help schedule chiropractic, PT, pain management, imaging, and orthopedic appointments; follow up so clients keep treating; maintain treatment timelines; obtain provider updates; flag treatment gaps or noncompliance early.
Case management: Request police reports and evidence; send letters of representation; confirm claim, adjuster, policy, coverage, and liability info; request records, billing, liens, and balances; track deadlines and tasks; keep Filevine fully updated; prepare case summaries and settlement packages; assist with releases, disbursement, lien payoff, and file closing.
Client communication: Be a reliable contact for English- and Spanish-speaking clients; explain updates in plain language without legal advice; keep clients responsive and treating; handle difficult clients professionally; communicate with urgency.