spanish Order Management billing specialistThomson Reuters

The Spanish Order Management Billing Specialist is responsible for the entire order life cycle (quote submission, order processing, permissioning, and billing) while providing support to the account team and associated client base. This includes meeting requirements and deadlines in an accurate and timely manner and ensuring customer satisfaction throughout the quote to billing process.
About the Role
In this opportunity as Spanish Order Management Billing Specialist, you will:
Responsible for the quote to billing process, this function is the main administrative support role for sales and clients.
Order Management Create, Issue, and Manage the Quote to Billing process
Work with Sales and Legal as appropriate to prepare contract & applicable side letters, including uploading into document housing systems.
Obtain information required to process order (user data, product reference details, installation details, exchange requests, billing dates, sales codes, billing account contacts)
Ensure appropriate approvals are in place prior to quote submission
Ensure any off-line pricing calculators and/or product-specific checklists are completed prior to quote submission
Verify equipment needs, communication requirements and general client needs, making sure to provide timeframes and set client expectations accordingly
Escalate all delays to internal departments where interaction is required.
Implement release of billing for all services and charges
Ensure DAD/Access Statement changes are communicated to sales and processed per the Global guidelines
Account Maintenance: Maintain accurate client site billing & location details, and contact/user records on internal systems
Monitor & cleanse sales order admin database regularly
Reconcile out of date Opportunities to orders. Provide timely support and resolutions regarding Data and Compliance issues
Review Free Trial expiration notices with account teams
Liaise with sales and clients for issues relating to customer administration issues Act as mentor/coach to new hires and existing staff as required
Coordinate orders, permissioning, training, and billing
Consult with product teams, trainers, and systems support to identify service-impacting issues
About You
You're a fit for the role of *Role Title* if your background includes:
2 years to 6 years of relevant experience in Order Management or Billing
Bachelor's degree required
Bilingual - Spanish / English required
Graduate of any Bachelor's Degree
Possess strong verbal and written communication skills and the ability to remain professional in all circumstances
Willing to work on flexible shifting schedule
Able and willing to work in US time zone
Project Management skills and Client Management Experience
What's in it For You?
You will join our inclusive culture of world-class talent, where we are committed to your
personal and professional growth through:
Hybrid Work Model: Currently, as part of our COVID-19 response, our employees are working remotely and following local COVID-19 bylaws and guidelines with the majority of our offices planning to remain remote until further notice. Upon return, we will embrace a hybrid work environment consisting of in-office and remote work.
Culture: Globally recognized and award-winning reputation for equality, diversity and inclusion, flexibility, work-life balance, and more
Wellbeing: Comprehensive benefit plans; flexible and supportive benefits for work-life balance; work from anywhere (in country); caregiver paid time off, bereavement leave; company-wide Mental Health Days Off; Headspace app subscription; retirement, savings, tuition reimbursement, and employee incentive programs; resources for mental, physical, and financial wellbeing.
Learning & Development: LinkedIn Learning access; internal Talent Marketplace with opportunities to work on projects cross-company; Ten Thousand Coffees - Thomson Reuters café networking.
Social Impact: Eight employee-driven Business Resource Groups; two paid volunteer days annually; Environmental, Social and Governance (ESG) initiatives for local and global impact
Purpose Driven Work: We have a superpower that we've never talked about with as much pride as we should - we are one of the only companies on the planet that helps its customers pursue justice, truth and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.
Do you want to be part of a team helping re-invent the way knowledge professionals work? How about a team that works every day to create a more transparent, just and inclusive future? At Thomson Reuters, we've been doing just that for almost 160 years. Our industry-leading products and services include highly specialized information-enabled software and tools for legal, tax, accounting and compliance professionals combined with the world's most global news services - Reuters. We help these professionals do their jobs better, creating more time for them to focus on the things that matter most: advising, advocating, negotiating, governing and informing.
We are powered by the talents of 25,000 employees across more than 75 countries, where everyone has a chance to contribute and grow professionally in flexible work environments that celebrate diversity and inclusion. At a time when objectivity, accuracy, fairness and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward.
Accessibility
As a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.
We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law.
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Thomson Reuters

Taguig City, Metro Manila
Permanent
Full-time