spanish Customer Service RepresentativeTranscosmos

Location: Office based in McKinley Hill
Languages: Spanish and English
As a Spanish Customer Service Representative, you will be primarily responsible for providing frontline customer support, technical support and e-commerce after-sales service via phone, chat and/or email. You will provide information about products and services, help with processing orders, respond to customer complaints, and process returns.
A Customer Service Representative is a role where you efficiently help customers, you are flexible problem-solver and are confident at troubleshooting. You investigate if you do not have enough information to resolve customer complaints. At the same time, you are patient, empathetic, and very communicative with others. A Customer Service Representative has at least basic computer skills and the capacity to stay focused in a busy work environment.
Key Tasks and Responsibilities
Responsible for handling customer support and technical-support related questions of customers and partners
Provide prompt, reliable, and accurate information to customers while maintaining effective communications by adjusting to the pace and technical level of the customer
Help customers with information about the products and services, using relevant call handling protocols outlined in the procedures
Responsible for ensuring contact resolution in a timely manner, while maintaining the highest level of quality in every customer interaction
Assist customers or escalate service-related issues to the appropriate department in accordance to the client's processes and procedures
Ensure compliance to customer Data Privacy and Security Policy
Communicate positively with team members, customers, and other partners
Requirements
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
Technical:
Good working knowledge of Microsoft Office tools (Word, Excel, Outlook, etc.)
Computer knowledge including Social Media platforms and Internet
Technically savvy with smartphones and smartwatches
Zendesk (or similar CRM platform)
SAP
Behavioral:
Customer Care experience at least 6 months
Positive and enthusiastic personality and approach to work
Ability to take right decisions, strong sense of ownership and accountability
Ability to apply creativity to resolving problems
Organised, accurate, with ability to multi-task
Excellent written and verbal communication
Willing to learn new skills and grow with the company
Qualifications [EDUCATION and/or EXPERIENCE]
At least High school diploma or equivalent
Previous experience in SSC/BPO and Customer Service nice-to-have
Languages
Excellent communication skills (both written and oral), with the ability to communicate professionally and confidently in English and Spanish at all levels
Language assessment of at least C1
Benefits
As well as the fantastic opportunity to partner with huge global brands and pursue an exciting career with a rapidly growing BPO leader, transcosmos pride itself on a fun, healthy and encouraging work environment in the premium district of Mckinley Hill, Taguig.
We also reward of our staff with great benefits including:
Great compensation packages
HMO/Medical and dental coverage
Life insurance
Non-taxable allowances
Night differential
And much much more!
Transcosmos

Taguig City, Metro Manila
₱70,000 per month
Permanent
Full-time