software support specialist ( IT Helpdesk)LTVplus LLC

As a Software Support Specialist, you play a critical role as the first point of contact for clients contacting the Help Desk for our SaaS and CRM products. You are a strong multi-tasker who can work successfully across multiple tools and resources t Requirements Up to 2 years of experience in supporting SaaS Experience in using Zendesk BS in Computer Science, Information Systems, or equivalent preferred Excellent problem-solving and analytical skills Outstanding oral and written communication skills Ability to convey technical information to a general audience Aptitude for learning new technologies quickly Extremely detail oriented and highly organized Ability to prioritize tasks and carry out responsibilities with minimal direction Responsibilities Provide Tier 1 software support for our clients by troubleshooting and maintaining frontend and backend systems. Multi-task and track dozens of open tickets at various stages of completion. Work with multiple teams to find, analyze, and resolve client issues. Communicate the root cause to clients in non-technical terms. Proactively identify clients experiencing repeated issues or requests that are not resolved to the client's satisfaction. Escalate issues, as needed. Write articles in the knowledge base for commonly asked queries and their solutions. Work closely with the clients to maintain a continuous knowledge of products and updates. Working conditions Remote (Work from Home) setup Paid time off (Annual leave) and Sick Leave Maternity and Paternity Leave Online/virtual Upskill and Knowledge sharing sessions Online / Virtual social events daily (Fitness Class, dance class, Coffee breaks, Karaoke and Caf Friyay) Health Stipend Due to the large number of applications we receive everyday, we may not be able to get back to everyone individually. Please give us a maximum of two (2) weeks to get back to you about should your skills and qualifications match this or any other opportunity. If we are not able to reach out after the said timeframe your application may not have been successful at this time.
Monster

Metro Manila Cagayan Valley
Permanent
Full-time