Social Media community executiveHashtag Interactive

Hashtag Interactive is building a dedicated Social Media Community Team for our different client accounts. The team will be primarily responsible for monitoring the social media pages we manage and coordinating with client support teams to help customers with their concerns. The team will also help to ensure that all posts follow necessary brand guidelines and go out as scheduled on the right platforms and in the right formats.
Responsibilities
Social Media Monitoring. Manage our social community and all of our interactions - this includes accounts including internal and external. Ensure our social media posts for different accounts go out on time on the right platforms in the right formats. Review user-generated comments and posts in a quick and timely manner. Escalate User Generated Content, where appropriate, to internal and client stakeholders. Respond to comments, when appropriate, in order to foster a positive community and add value to the user's experience. Implement crisis management process alongside Accounts team members when necessary.
Trend spotting. Actively stay up on social trends and best practices and bring that expertise to the rest of the company - this includes following competitors and other target companies
Collaboration. Relay community feedback, competitor activity, and real-time marketing activities to relevant internal stakeholders
Reporting and Analysis. Summarise insights and conversations to create actionable, client-facing reports that lead to optimisation. Develop new reports to help address client concerns and help innovate processes.
Research, studying and improving. Keep up to date with digital and social trends and share these insights with both our clients and internal teams. Committed to constantly improving our work, how we work and our knowledge base.
Bachelor's degree in Communications Marketing, Advertising or equivalent experience - social media certifications and/or coursework a plus
at least one year of professional social media experience preferred
Top-notch communication skills, especially in writing and editing
Exceptional collaboration, teamwork and interpersonal skills. Experience working with an overseas (Singaporean) team is a plus
Detail-oriented with superior organizational skills. Able to navigate between multiple projects, meet deadlines, and process ad hoc requests.
Experience using/interpretating Social Media analytics dashboards and reports creation
Experience with Social Listening Tools and other Social Media-related tools is a plus
Special Leave Benefits for Women
Single Parent Leave
Medical / Health Insurance
Paid Sick Leave
Paid Bereavement/Family Leave
Paid Holidays
Paid Vacation Leave
Maternity & Paternity Leave
Entry Level / Junior, Apprentice Sales and Marketing Marketing / Advertising / Sales 2 openings Bachelor's degree graduate
We are HASHTAG INTERACTIVE, a digital marketing consultancy with offices in Singapore and Manila that is optimised for a digital-centric world. We offer an integrated suite of solutions - from strategy and planning consultation to social media and interactive executions. Our clients span across different categories: automotive, wearable technology, nutrition, event management, food & beverage, tourism, and more. We work collaboratively with our partners and clients to move brands and businesses forward.We're not your typical digital agency. We speak MARKETING. We live DIGITAL. We breathe CONVERSATIONS. And we absolutely LOVE what we do.WE ARE #CONTENT OBSESSED. We create content that ENGAGES: If it doesn't get people to like, comment, share, meme, mention, tag, retweet, regram, buy or post, then it ain't worth our time.We come up with #KICKASS STRATEGIES. We analyse needs, wants and goals, then work towards strategically creating plans & campaigns that give produce REAL results.WHY JOIN US?Our values are centred on nurturing your creative mind by giving you the tools to help you see your ideas and innovations come to life. This is your chance to collaborate with a team consisting of some of the best digital masterminds in a dynamic, supportive environment. We don't just live up to the hype - WE MAKE HYPE HAPPEN.
Kalibrr

Taguig City, Metro Manila
Permanent
Full-time