shopeepay - Customer Service agentSea Money

Job Description: Job Description: * Manage incoming and outgoing calls, chats and emails * Identify and assess customers' needs to achieve satisfaction * Provide accurate, valid and complete information using the right methods/tools * Me Job Description: Job Description: Manage incoming and outgoing calls, chats and emails Identify and assess customers' needs to achieve satisfaction Provide accurate, valid and complete information using the right methods/tools Meet personal/customer service team targets and KPIs Handle customer complaints, provide appropriate solutions and alternatives within time limits follow up to ensure resolution Follow communication procedures, guidelines and policies Take an extra mile to engage customers Performs other similar and related duties as required or directed Requirements: Manage incoming and outgoing calls, chats and emails Identify and assess customers' needs to achieve satisfaction Provide accurate, valid and complete information using the right methods/tools Meet personal/customer service team targets and KPIs Handle customer complaints, provide appropriate solutions and alternatives within time limits follow up to ensure resolution Follow communication procedures, guidelines and policies Take an extra mile to engage customers Performs other similar and related duties as required or directed
Monster

Manila City, Metro Manila
Permanent
Full-time