Service EngineerGEA

Offer description
₱ 35,000.00 (monthly) Permanent contract Full Time
Roles and Responsibilities
- Work focus on installing, configuring, calibrating and repair technical machine and equipment at customer field/plant location.
- Plans, schedule and perform preventative maintenance and technical support on installed machine and equipment's.
- Troubleshooting, diagnosing, and resolving malfunctions of machine and equipment's with minimal downtime to production
- Respond to unscheduled service calls especially during emergency calls i.e., shutdown
- Communicates effectively with customers and resolves outstanding issues, obtain feedbacks, and ensure proper site/account control.
- Document, keep record and carry out diagnosis of faults, the maintenance, and repairs to all types of plant and equipment in a safe, timely and professional manner and return equipment to operational service
- Identify and escalate any activity that has the potential to cause harm or damage
- Report breakdown root causes, equipment faults and concerns to Management
- Determining when products should be upgraded or replaced
- Provide on-site training for customer support personnel
- Manage incident resolution and Service Level Agreement (SLA) compliance management
- Work cross functional to resolve outstanding issues.
- Provides technical training and guidance to less experienced team members
- Provide technical advice and consultancy support to another department
- Looks for opportunities to gain additional business from existing customers and establish relationships with new customers.
- Serves as primary contact for HOM machine and equipment for small and medium customer issues.
- Sets positive example by following and enforcing company policy.
- Cooperates with country organization strategies and standardization protocols and guidelines.
- Promotes teamwork, maintains a positive attitude, and supports the concept of one face to our customers.
- Other task that maybe assigned by the Management.
Profile And Qualifications
- Broad knowledge and technical skill in Separation & Flow, specifically separators and decanters.
- Excellent organizational and leadership ability
- Outstanding communication
- Mechanical, electrical, electronic background with a working knowledge of the other disciplines
- Commercial understanding of the impact of failure/downtime on production and ultimately customer delivery
Requirements
Minimum education level: Bachelor ́s Degree
1 year of experience
Language(s): English
Availability to travel: Yes
18 minutes ago
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