service desk voice SupportAccenture Thailand

Qualifications:
Graduate of any field
Open to Vocational/Associate degree or undergraduates with at least 2 years Customer Service experience
Good communications skills (oral and written)
Ability to work as a team member
Ability to work creatively and analytically in a problem-solving environment
Desire to work in an information systems environment
 
Responsibilities:
Provide first level of support for customer and system incidents and requests using basic technical and service knowledge
Assume initial ownership for the coordination, investigation and documentation of customer and system incidents
Perform initial level of diagnosis of problems and incidents and resolving them when appropriate
Interpret problems or errors at a basic level and assessing the risk of events and escalating appropriately to protect client services
Ensure proper documentation for all problems, incidents and requests
Follow up on incidents to ensure customer satisfaction
Monitor issues until they are closed
Demonstrate a good understanding of the customer’s business needs and applying them to the management of system events & incidents
Execute test plans or scripts
Develop and maintain an understanding of customer Service Level Agreements
What we offer:
Health Insurance (HMO) & Life Insurance coverage from day 1 of employment
Expanded maternity leave up to 120 days*
Expanded paternity leave up to 30 days*
Employee Stock Purchase Plan
Loyalty and Christmas Gift
Inclusion and Diversity Benefits
Night Differential
Allowances
Car and Housing Plan
Company-sponsored trainings, upskilling, and certification
Flexible Working Arrangements
Healthy and Encouraging Work Environment

No Experience