Service desk specialistSSI Phils. Inc.

SSI is the premier global provider of sampling, data collection and data analytic solutions for survey research, reaching respondents in 86 countries via Internet, telephone, mobile/wireless and mixed-access offerings. SSI staff operates from 25 offices in 18 countries, offering CATI, questionnaire design consultation, programming and hosting, online custom reporting and data processing. SSI’s 3,300 employees serve more than 3,000 clients worldwide. Visit SSI at www.surveysampling.com.
Now Hiring:
 
SERVICE DESK SPECIALIST
 
ESSENTIAL JOB FUNCTIONS:
Provide global user support for desktop, software and internal applications and other related issues for our offices across APAC, EU and North America.
Responsible for reporting results, following escalation process, and dispatching issues to the proper channels.
Answer, evaluate, and prioritize incoming telephone, voice mail, e-mail, and in-person requests for assistance from end-users experiencing problems with hardware, software, networking, and other computer-related technologies.
Approach reported problems systematically, analyzing and evaluating, and making recommendations to the appropriate end-users.
Monitor corporate servers and applications to ensure high availability.
Monitors, escalates and communicates server-related alerts.
Update and create internal system documentation.
QUALIFICATIONS:
Must have a confident personality, able to deal with global users directly/quickly/efficiently.
Creative thinking and problem solving.
Demonstrates attention to detail.
Excellent oral and written communication skills, with a focus in technical or instruction-oriented writing.
Data Center/Technical Support  experience a plus
Significant experience with Active Directory, Windows networking administration and knowledge of web technologies.
Degree in Computer Science, Information Management, or similar training or experience.
Strong work ethic, and the willingness and ability to work hours necessary to meet project deadlines required.
Must be flexible with schedules/shifts and be willing to work weekends.
WE OFFER THE FOLLOWING PERKS TO OUR SUCESSFUL APPLICANTS:
Competitive Compensation Package
Free Shift Meals
Performance Based- Bonuses (Annual)
Paid Vacation and Sick Leaves *
Rice and Transportation Allowance *
Free Medical and Dental Benefits *
       
*upon regularization

1 Year or less Experience