service desk engineer ( Work from Home) - shifting scheduleGrow Vite Staffing Services, Inc.

Description
Job Description:
Provides support services, including:
• Answers call to the Helpdesk reviews emails and online requests sent to Helpdesk and turn them into IT requests.
• Use internal helpdesk system to enter and track: user problems, status and updates, resolutions, and generate reports as required
• Perform system administration related to account creations, deletions, distribution lists, and access to Company's systems
• Monitoring
o The Network for circuit or network device outages using network tools and procedures, and taking appropriate troubleshooting and escalation action as required.
o Batch jobs or automated programs for errors or downtimes, and taking appropriate action or following escalation process
• Investigate and troubleshoot user problems and source of error, participate in diagnostic procedures, and apply knowledge of the company's systems applications, computer software, hardware, and procedures to resolve problems.
• When a resolution is outside of their area of expertise, transfers or escalates the problem to second/third level support.
• Participate in beta testing, recommendation, and deployment of new tools, systems, or software upgrades supported by IT.
• Perform desktop support to troubleshoot & resolved workstation issues, set up, replace, upgrade HW and SW
• Coordinate server related HW support, service, and repair with vendors
• Generate reports or document procedures as required
Job Qualifications:
• Candidate must possess at least a Bachelor's/College Degree in Computer Science/Information Technology or equivalent.
• At least 6 months of working experience as a TSR / Helpdesk / Desktop Support / Global Service Desk and the like
• Knowledgeable in Remote Desktop Support, Printer Mapping, Password Reset, Ticketing System, Technical Troubleshooting
• Experience in a BPO industry is an advantage
• With experience in handling Inbound and/or Outbound Calls
• With Excellent English Communication Skills, both oral and written
• Applicants must be willing to WORK FROM HOME
• Willing to be in a shifting schedule
• Full-Time position(s) available.
Requirements
Minimum education level: Bachelor ́s Degree
Years of experience: 1
Language(s): English
Availability for travel: No
Availability for change of residence: No

₱ 20,000.00 monthly ·  Makati, National Capital Region ·  Today, 02:57 PM
Work type
Home Based