service desk analyst (temporary work from home j001075)outsourced
Workplace: MetroManila, Manila, Muntinlupa
Salary: Agreement
Work form: Full time
Posting Date: 10/12/2025
Deadline: 03/04/2021
Company Description
The Deployment team is a close-knit team group of professionals who deal with high profile
marketing campaigns across major travel, retail, pharmaceutical and telecommunications
clients. The campaigns that are delivered for our clients are seen by an audience of millions.
This is an excellent opportunity for a junior marketer who enjoys the fast-paced nature of
Marketing and is ready for a real challenge in marketing automation.
Job Description
The role of the Service Desk Analyst is to ensure excellent system operation, so that our customers and staff can accomplish business tasks. The Service Desk Analyst will support various applications across the business including but not limited to; e-CRM, campaign building applications and email engines.
The Service Desk offers a fast-paced, down to earth working environment being the first point of contact with our client account teams. We use Jira incident management system to manage and process our tickets for both internal and external stakeholders. We Operatie a shift pattern from Monday to Friday 8am-6pm with occasional out of hours and weekend support. Our team are enthusiastic, proactive and committed to serving our client's needs as quickly and efficiently as possible.
You will enjoy working under pressure and as part of a team, you will have excellent Customer Service and Interpersonal skills. You will have strong analytical abilities and be able to problem solve, manage your own time well and meet work-based targets. An understanding of the Service Desk function and its role within IT would be beneficial.
The key responsibilities are as follows:
You will report to the Service Desk team leader
Become part of the Service Desk and be the first point of contact for all 1st line service support for all ITG Tech Services
Prompt escalation of Incidents to 2nd line support.
Identify trends for ways to prevent future problems.
Access knowledge bases, and proprietary FAQ resources to aid in problem resolution and update knowledge base with new identified fixes.
Performing preventative maintenance, including checking and housekeeping.
To work closely with 3rd party vendors to maintain the integrity of our business application servers.
Recommend changes in line with developing technologies and the IT Strategy.
Qualifications
Just have a look below, if this sounds like you it's definitely worth putting yourself forward.
Good timekeeping management.
Clear and logical thinking agility and problem-solving skills to tackle complex technical systems and Issues.
Experience at working independently and in a team-oriented, collaborative environment is essential.
Exceptional customer service orientation.
Ability to effectively prioritise and execute tasks in a high-pressure environment.
Proven analytical and problem-solving abilities.
A people person who has the ability to present ideas in a customer friendly language.
Highly self-motivated and directed.
Keen attention to detail.
Technical skills of MS Windows desktops and office applications.
Showing us experience in any of these areas would be beneficial, but not essential:
An understanding of basic Microsoft TSQL.
An understanding of basic IP networking.
An understanding of basic HTML, XML and .NET.
Experience of e-CRM Systems would be an advantage.
Experience of working in an ITIL service management environment
Additional Information
Location
Alabang (Temporary work from home)
Working Schedule
Monday-Friday 5PM-2PM Manila Time
Must be open to Manila and potentially US hours
By clicking on the "I'm Interested" button I hereby allow Outsourced Quality Assured Services, Inc. ("Outsourced") to store and collect my personal information for the purposes of employment application. As such, I agree and authorize Outsourced to collect, store, or continue to use my personal information for the above-stated purpose, and to retain my personal information for a period of 1 year, and for these purposes only.
SmartRecruiters
The Deployment team is a close-knit team group of professionals who deal with high profile
marketing campaigns across major travel, retail, pharmaceutical and telecommunications
clients. The campaigns that are delivered for our clients are seen by an audience of millions.
This is an excellent opportunity for a junior marketer who enjoys the fast-paced nature of
Marketing and is ready for a real challenge in marketing automation.
Job Description
The role of the Service Desk Analyst is to ensure excellent system operation, so that our customers and staff can accomplish business tasks. The Service Desk Analyst will support various applications across the business including but not limited to; e-CRM, campaign building applications and email engines.
The Service Desk offers a fast-paced, down to earth working environment being the first point of contact with our client account teams. We use Jira incident management system to manage and process our tickets for both internal and external stakeholders. We Operatie a shift pattern from Monday to Friday 8am-6pm with occasional out of hours and weekend support. Our team are enthusiastic, proactive and committed to serving our client's needs as quickly and efficiently as possible.
You will enjoy working under pressure and as part of a team, you will have excellent Customer Service and Interpersonal skills. You will have strong analytical abilities and be able to problem solve, manage your own time well and meet work-based targets. An understanding of the Service Desk function and its role within IT would be beneficial.
The key responsibilities are as follows:
You will report to the Service Desk team leader
Become part of the Service Desk and be the first point of contact for all 1st line service support for all ITG Tech Services
Prompt escalation of Incidents to 2nd line support.
Identify trends for ways to prevent future problems.
Access knowledge bases, and proprietary FAQ resources to aid in problem resolution and update knowledge base with new identified fixes.
Performing preventative maintenance, including checking and housekeeping.
To work closely with 3rd party vendors to maintain the integrity of our business application servers.
Recommend changes in line with developing technologies and the IT Strategy.
Qualifications
Just have a look below, if this sounds like you it's definitely worth putting yourself forward.
Good timekeeping management.
Clear and logical thinking agility and problem-solving skills to tackle complex technical systems and Issues.
Experience at working independently and in a team-oriented, collaborative environment is essential.
Exceptional customer service orientation.
Ability to effectively prioritise and execute tasks in a high-pressure environment.
Proven analytical and problem-solving abilities.
A people person who has the ability to present ideas in a customer friendly language.
Highly self-motivated and directed.
Keen attention to detail.
Technical skills of MS Windows desktops and office applications.
Showing us experience in any of these areas would be beneficial, but not essential:
An understanding of basic Microsoft TSQL.
An understanding of basic IP networking.
An understanding of basic HTML, XML and .NET.
Experience of e-CRM Systems would be an advantage.
Experience of working in an ITIL service management environment
Additional Information
Location
Alabang (Temporary work from home)
Working Schedule
Monday-Friday 5PM-2PM Manila Time
Must be open to Manila and potentially US hours
By clicking on the "I'm Interested" button I hereby allow Outsourced Quality Assured Services, Inc. ("Outsourced") to store and collect my personal information for the purposes of employment application. As such, I agree and authorize Outsourced to collect, store, or continue to use my personal information for the above-stated purpose, and to retain my personal information for a period of 1 year, and for these purposes only.
SmartRecruiters
Other Info
Muntinlupa City, Metro Manila
Temporary
Full-time
Temporary
Full-time
Submit profile
outsourced
About the company
outsourced jobs
Philippines
Appointment Setter/Customer Service Representative (Work From Home)
TSG Outsourcing
MetroManila, ManilaAgreement
Position service desk analyst (temporary work from home j001075) recruited by the company outsourced at MetroManila, Manila, Muntinlupa, Joboko automatically collects the salary of , finds more jobs on Service Desk Analyst (Temporary work from home J001075) or outsourced company in the links above