service desk analyst 30k work from home muntinlupaCollabera

Description
JOB DESCRIPTION:
Resolve product and service problems by clarifying the concern; determining cause; selecting and explaining the best solution; following up to ensure resolution through various communication channels
Identify and assess customer needs to achieve satisfaction
Handle customer communication and/or concern through various channels (i.e. calls, chat, emails, etc.)
Handle customer order requests received from various channels
Follow order processing procedures, policies and guidelines
QUALIFICATIONS:
Bachelors graduate in any courses
Strong English verbal and written communication skills
With at least 2 years telemarketing & CSR or TSR
High flexibility in Shifting schedule
Experience using CRM/Sales software preferred
Willing to work in Alabang
CAN START ASAP!
For faster application, please send your resume at ****@collabera.com or contact (Click "apply now to" see contact details)/(Click "apply now to" see contact details)
Requirements * Minimum education level: Bachelor ́s Degree
Years of experience: 3
Language(s): English
Availability for travel: No
Availability for change of residence: No
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Muntinlupa City, Metro Manila
Temporary
Full-time