Service desk agentMoneymax

Job Description
THE ROLE
Moneymax: We are looking for a talented Service Desk Agent to join our growing team.
YOUR TASK
Answer inbound calls and provide the required information by resolving queries. This task is performed by following standards of the company and maintaining premium quality of services
Follow communication "scripts" when handling different topics
Coordinate with the clients, try to know their concerns by avoiding any interruption in conversation, etc
Facilitate sales of all products and services according to the client's needs
Address all complaints of the customers and make sure that they are resolved in time and within the given guidelines
Supervise the unresolved complaints and ensure that they are resolved in the given time frame by keeping the needs of the customer in mind.
Analyze the client's requirement after conversation with them and recommend products or services that will match their needs
Keep a track of the potential customers and their requirements
Ensure premium level of client satisfaction in one phone call
Provide excellent customer service
Properly diagnose issues and route unresolved issues to the next level of support;
Obtains critical customer information through help desk calls by asking questions regarding the customer's issue;
Provide first level End User support and resolution
Skill & Qualifications
Proven customer support experience
Customer orientation and the ability to adapt/respond to different kinds of people/personalities
Ability to multi-task, prioritize and mange time effectively
Good verbal and written communication skills (English/Tagalog)
Documentation skills
Adaptability
What can you expect from us?
Impact: We are actively empowering and connecting people to a better financial future. Join us if you want to help us achieve our mission.
Work: We have a team of over 400 talented individuals in 6 markets who are hyper passionate about building innovative financial solutions and making an impact on people's lives.
Culture: We take our work seriously but don't hesitate to keep things light. We can only create magic when we have a little bit of fun.
Thrive: We launched in 2014 and fast-forward 7 years we now help over 10 million monthly users make the best financial decisions. Accelerate your career and become a pioneer in your field with a leading fintech company that seeks to push the boundaries of your imagination and is committed to growing your career.
Reputation: We are backed by world-class organizations and companies and have raised over US$110 million from investors including Experian, Pacific Century Group, IFC - a member of the World Bank Group
EEO Statement
Hyphen Group is an equal opportunity employer. We value, support and respect all individuals and is committed to maintaining an inclusive and diverse working environment. Decisions in hiring are based on business needs, requirements of the job and individual qualifications and shall not be influenced by any consideration of race, ethnic or national origin, religion, sex (including gender identity and/or expression), age, sexual orientation, marital status, parental status, disability, genetic information, political affiliation or other applicable legally protected characteristics.
JobsinForex

Makati City, Metro Manila
Permanent
Full-time