Service desk agent wfh taguigCollabera

Description
JOB DESCRIPTION:
- to act as single point of contact offering end to end resolution
- Providing 1st and 2nd line technical support to customers - taking enquiries by phone and email
- Assists users in their queries to achieve work objectives and to improve performance and skills in order to ensure that IT meets the agreed Service Level Agreement (SLA) with Business Users
- Monitors and plans execution progress to resolve any issues and provide accurate and timely updates
- Responding the Service and Incident Requests through Ticketing system
- regular update with provided resolution/action taken to users
- Manning of the Ticketing/Helpdesk System
QUALIFICATIONS:
- Graduate of Bachelors Degree
- With 2 years BPO experience - CSR and TSR
- With excellent communications skills
- Proficient with Excel
- Willing to work in Taguig
- CAN START ASAP!
For faster application, please send your resume at ****@collabera.com or message your NAME/NUMBER/EMAILADDRESS/EXPERIENCE to (Click "apply now to" see contact details)
Requirements * Minimum education level: Bachelor ́s Degree
Years of experience: 2
Language(s): English
Availability for travel: No
Availability for change of residence: No
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Makati City, Metro Manila
Permanent
Full-time