Service advisorGlobal Star Motors Corporation

SERVICE ADVISOR
 
JOB DESCRIPTION
 
The Service Advisor is mainly responsible for accepting vehicles, advising customers, conducting fault diagnosis and preparing repair order, tracking repair order, inspection-acceptance of repaired vehicles and handling over to customer. The Service Advisor is also responsible for coordinating with Receptionist in making entry in customer file/folder.
 
DUTIES AND RESPONSIBILITIES
Checks execution of workshop, ensures that the correct work was performed to the required standard of quality;
Ensures that the customer's vehicle is clean and in good condition;
Prepares estimate, offers quotation, and seek customer's approval
Accepts vehicles for service maintenance, service repair and accident repair work (body & paint);
Carries out diagnosis of vehicle making use of inspection and test facilities such as reception inspection pit, brake dynamometer, test bay, conducting road tests, as necessary.
Informs customers on the condition of their vehicles as well as vehicle accessories, advising on the extent of work requiring to be carried out and perform repair cost estimate, as appropriate, obtaining information, if necessary, in parts store regarding stock of replacement parts and accessories. Conducting talks with vehicle appraisers/experts.
Coordinates with CRO in providing information by phone to customers and accepting reservations;
Prepares repair orders by using standard texts and flat rates, defining any warranty and goodwill work, agreeing with Workshop Manager in exceptional cases;
Completes information address and data headers on work and inspection sheets for the workshop;
Defines completion times/dates taking into account customer request; in agreement with workshop control room as appropriate;
Conducting payment discussions for vehicle release;
Tracking progress of repairs in line with specified times/dates, together with relevant workshop personnel;
Prepares write up of repair orders for vehicles booked in. Processing extension orders and agreeing, as need be, with the customer as well as agreeing any new completion time/date.
Checks execution of workshop, ensures that the correct work was performed to the required standard of quality;
Ensures that the customer's vehicle is clean and in good condition;
Explains to customer about the accomplished work, unfinished work and availability of pending parts (if there's any). 
JOB REQUIREMENTS
College Graduate with any Engineering / Technical related course
At least 2 years related experience in Automotive industry.
Leadership Skills, Decision-Making Skills, Excellent Communication skills, Customer Service competence, Interpersonal skills
Adaptability, Charismatic, Self-driven, Highly-organized