server Technical Support Representative1&1 IONOS (Phils.) Inc.
Workplace: Cebu
Salary: Agreement
Work form: Full time
Posting Date: 28/03/2024
Deadline: 23/09/2023
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SERVER TECHNICAL SUPPORT REPRESENTATIVE
MAIN RESPONSIBILITIES:
Main contact of customers for IONOS Support
Improve weekly and monthly performance based on feedback from the Market Head of Server Operations.
Proactively inform and report to the supervisor for support related issues
Recommend solutions to customer issues and concerns
Attend coaching sessions and participate in organizational activities
Interact with team members and other departments within the company
To be customer service oriented and to ensure customer satisfaction
Continuous pro-active effort towards improving customer satisfaction and our internal procedures.
QUALIFICATIONS:
At least 2nd year College Level or Graduate of an IT or Computer Science course
At least 6 months sales/customer service and/or technical support experience
Knowledge in PHP, Webhosting and Wordpress Content Management System is an advantage
Knowledge in basic email client set-up is an advantage
Excellent English Communication Skills
Ability to remain calm and professional in all circumstances
Highly Motivated and Target Driven
Willing to work on shifting schedules
Solutions-oriented
MAIN RESPONSIBILITIES:
Main contact of customers for IONOS Support
Improve weekly and monthly performance based on feedback from the Market Head of Server Operations.
Proactively inform and report to the supervisor for support related issues
Recommend solutions to customer issues and concerns
Attend coaching sessions and participate in organizational activities
Interact with team members and other departments within the company
To be customer service oriented and to ensure customer satisfaction
Continuous pro-active effort towards improving customer satisfaction and our internal procedures.
QUALIFICATIONS:
At least 2nd year College Level or Graduate of an IT or Computer Science course
At least 6 months sales/customer service and/or technical support experience
Knowledge in PHP, Webhosting and Wordpress Content Management System is an advantage
Knowledge in basic email client set-up is an advantage
Excellent English Communication Skills
Ability to remain calm and professional in all circumstances
Highly Motivated and Target Driven
Willing to work on shifting schedules
Solutions-oriented
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1&1 IONOS (Phils.) Inc.
About the company
1&1 IONOS (Phils.) Inc. jobs
Size: From 101 to 500 employees
Technical Support Representatives
Cebu, CebuAgreement
Position server Technical Support Representative recruited by the company 1&1 IONOS (Phils.) Inc. at Cebu, Cebu, Joboko automatically collects the salary of , finds more jobs on Server Technical Support Representative or 1&1 IONOS (Phils.) Inc. company in the links above