senior Team Leader, sales service deliveryTTEC

Senior Team Leader, Sales Delivery
Drive Sales Results
Partner with Operations Managers to formulate a monthly sales action plan that identifies the areas of opportunity
and establishes supporting actions for sales and sales compliance improvement.
Share successful best practices with colleagues across the division
Manage the sales reward and recognition program at the site level, creating a stimulating and motivating environment in support of sales.
Strategize with Site Director, Operations Managers and sales senior supervisors to create and implement effective site level contests
Hold weekly or bi-weekly sales meetings to provide recognition, strategize on sales initiatives and--site-specific-- performance improvement
opportunities.
Process Management/Improvements
Meet with Operations managers, Senior Supervisors, and sales associates and gather data on their daily activities and determine gaps.
Conduct focus groups as needed in order to determine operational needs that impact sales performance.
Hold monitoring session calibrations and work to identify improvement opportunities in the customer experience and sales process with
emphasis on sales compliance.
Make recommendations based on assessment findings targeting improved sales performance.
Review and assess technology and propose changes that would enhance the quality of sales data required for accurately managing sales
productivity.
Serve as a conduit for sharing Sales Associate feedback regarding system Issues and process or product improvement opportunities.
Validation of monthly VIC files to ensure accuracy of payouts.
Analyze Performance
Proactive Review and analysis of daily, weekly and monthly KPI sales data/trends and communicate opportunities for process/performance
improvements to the site management team.
Sales Compliance Focal
Strategize with Senior Supervisors to identify and recommend actions to improve sales compliance performance.
Partner with Compliance Operations managers and Sales Manager to create site performance plans to drive compliance results.
Attend weekly call calibration sessions with Sales Compliance group and hold site level calibration sessions as needed.
Educate and reinforce compliance rules of ethical standards for sales.
Partner with operations and training to achieve highest level of compliant sales
Sales Program and Process Support
Deliver sales project, product, and program communications to the site according to the project requirements.
Manage changes to the sales program at the site using a variety of communications venues, including memos, talking points, desk drops,
posters and meetings.
Effectively manage the sales availability budget by planning sales training and coaching time and monitoring the use of sales availability codes.
Perform divisional studies and focus groups to gain feedback on specific releases, pilots or projects
Participate in the development of any training related material that deals with or is designed for assigned projects or pilots.
Develop and Deliver Sales Training & Workshops
Create job aids geared towards streamlining sales operational process.
Deliver New Hire sales presentation and Variable Incentive Overview for every new hire class, and provide trainers with the sales metrics and
sales expectations.
Assess the performance of our basic sales metrics (Offer Rate, Accept Rate and PPeC)and develop targeted skill workshops geared towards
reducing # of outliers
Develop and conduct product clinics and listening labs for associates to improve and/or maintain performance levels in sales and compliance.
Facilitate local sales/compliance up-training sessions with Senior Supervisors, New Hire
Partner with local Training group in all sales training and performance improvement initiatives
Lead Everyday - Do the Right Thing - Reach for Amazing - Seek First to Understand - Act as One - Live life Passionately
TTEC is proud to be an equal opportunity employer. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We strive to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and every individual to bring value to the table in their own unique way. But don't take our word for it, check out some of the diversity and women in leadership awards on TTECjobs.com.
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TTEC

Cainta, Rizal
Permanent
Full-time