senior Supervisor, billing operationsTTEC

Senior Supervisor, Billing Operations
TeleTech is an organization that spans more than 20 countries, 6 continents and nearly 30 languages. At TeleTech our opportunities in Finance and Accounting can add up to a successful career for bright and energetic professionals. A publically held organization, TeleTech Holdings, Inc. (NASDAQ: TTEC) allows you to put your financial expertise to work for a leading provider of business process outsourcing solutions-and one of the largest and most geographically diverse companies in the world.
From financial analysts and reporting specialists to internal auditors and tax managers, TeleTech offers a wide range of exciting positions that will allow you to realize the rewards of a fast-paced career in accounting and finance while enjoying the benefits of our collaborative team environment.
Position Summary:
The Billing Operations Supervisor is an essential position that supports the financial management function of TeleTech. This position will have the opportunity to work cross functionally with the entire CFO organization including: Finance, Accounting, Operations, Treasury, and Legal. The Billing Operations Supervisor will be part of a team of highly motivated individuals responsible for invoicing of a portfolio of clients. This position is responsible for supervising a 4-5 Billing Operations analysts and to ensure that staff is handling their responsibilities. They need experience gathering reporting data, producing complex excel templates, validating information related to client invoicing, and timely & accurate AR reporting. This role is training to develop their management skills by working hand in hand with their manager regularly. Candidates for this position should be ambitious, outgoing and interested in learning the all aspects of the TeleTech business. The position offers an enormous amount of exposure to all financial areas of the TeleTech organization and is a great opportunity to develop professional skills.
Essential Duties & Responsibilities:
Ensuring the team is aligned on billing goals & targets to improve and maintain the DSO
Ensuring the standard billing procedures are followed & supports SOX compliance
Ensuring that process updates and critical changes are cascaded & implemented across the team
Preparing and reporting team performance through the scorecards and manages results thereof against targets
Conducting coaching sessions, performance reviews & development plans
Handling & resolving escalations & identifying opportunities for improvement
Facilitating weekly & monthly team meetings to calibrate, ensure optimal quality & audit compliance
Assists in closing subsidiary ledger through monthly AR reconciliation
Billing administrative work & ad hoc tasks, maintaining process documentation and compliance with those processes
Managing initial interview, hiring, training and supervision of new staff member/s
Job Specifications:
BS/BA degree, Finance or Accounting
Experience managing teams
Good organizational, analytical, and communication skills
4+ years experience dealing with invoicing, finance, or accounting process
Knowledge of Oracle or similar ERP system.
Intermediate/Advanced knowledge of Microsoft Excel and other MS Office applications
What You Can Expect
Dedication to your career growth and professional development
Actively diverse and inclusive culture
Community-minded organization committed to giving back
Global team of curious lifelong learners guided by our company values
And yes... all the competitive compensation, performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you
Notice to external Recruiters and Recruitment Agencies: TTEC does not accept unsolicited headhunter and agency resumes. Headhunters and recruitment agencies may not submit resumes/CVs through this web site or directly to any employee. TTEC, and any of our subsidiaries, will not pay fees to any third-party agency or company that does not have a signed agreement with TTEC.
TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the culture and perspectives within our global teams. We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work. As a global company, we know diversity is our strength. It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their own unique way.
#LI-Remote
TTEC

Pasay City, Metro Manila
Permanent
Full-time