senior specialist, wfm AdministrationTeletech Customer Care Management Philippiness Inc

Job Description : At TTEC, we're all aboutthe HumanExperience. Elevated. As aSenior Specialist - Workforce Management - Administrationworking remotely,you'll be a part of creating and delivering amazing customer experiences while you also #Experience Job Description : At TTEC, we're all aboutthe HumanExperience. Elevated. As aSenior Specialist - Workforce Management - Administrationworking remotely,you'll be a part of creating and delivering amazing customer experiences while you also #ExperienceTTEC, an award-winning employment experience and company culture. What You'll be Doing Looking for an opportunityto be a trusted advisor?Do you have a passion to work across many departments to implement existing and new processes built for success?In this role, you'll ensure quality and accuracy metric of the team are met every month as well asmonitoring outage, weather, and contingency. You'll report to theTeam Lead, WFM Administration. You'll impact the teams you support. During a Typical Day, You'll Process and help with service tickets,support items, and Help train new employeesand monitoring team performance Bring your time management and organizational skillsto forecast and provide advice to teams Ensure customer data safety and privacy What You Bring to the Role 6 months or more data analysis experience Associate degree, technical school or equivalent work experience Team building and nurturing an inclusive environment A solution-oriented mindset to ensure happy customers Engage and support the team in making sure they have the proper tools and systems to accomplish day-to-day tasks Understanding, interpreting, and manipulating data for reporting What You Can Expect Knowledgeable, encouraging, supporting and present leadership Diverse and community minded organization Career-growth and lots of learning opportunities for aspiring minds And yes... all the competitive compensation, performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you About TTEC Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and disruptive brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.
Monster

Metro Manila
Permanent
Full-time