senior specialist - disputes Quality auditMaersk

This is an exciting career opportunity to work in a multinational, Global 500 company that makes global trade happen. You will be interacting daily with colleagues internationally, giving you the opportunity to develop your professional skills in a global environment. We provide support for you to shape your own career by achieving expertise and learning on the job.
We Offer
Maersk being the global leader in the industry, you'll have the opportunity to work for a large global organization and get exposure to excellent processes and systems. You will join an organization that offers a challenging and rewarding career where everyone's contribution is valued and rewarded.
On leadership and mentoring, Maersk has a nurturing management culture. Throughout their career, your leaders will support your ideas and provide necessary advice and training. You'll be given the opportunity to prove yourself, as well as challenging work that develops your abilities.
On career development, there are wide range of roles in Maersk and Maersk has a very good career mobility program that establishes a culture of priority consideration to internal candidates and to encourage employees to take responsibility for managing their careers whether to move laterally or vertically.
Key Responsibilities
To maintain/reach following by sound monitoring and follow ups:
On time delivery of audit report with zero errors in observations for Freights and DnD Disputes
Execution excellence, standardization, IQ, BPS & Supporting transformation initiatives
Plan and Work with your direct manager for achieving team's objectives.
Communication/SLA Management /Reporting:
Track development of team members on various measurement basis Visual Factory.
Ensure the correct and continuous focus by direct reports on managing the process measures under their control and ensuring vigorous and effective root cause analysis / action on signals seen in VF result measures.
Ensure 'Visual Factory' is updated correctly, neatly &, on time and explain same to all stake holders.
To implement new initiatives which supports the organization.
Ensure cause' of 'negative' signals are diagnosed and treated immediately.
Stakeholder Management:
Ensure new team members are trained to perform the tasks assigned to them. Be a buddy
Exhibit very good stakeholder management by understanding their requirements and deliver on the same.
Conduct team meetings for sharing information, reviewing team progress on deliverables as a SPOC.
Support/Coach / Encourage and motivate team members for better performance.
Ensure 100% Compliance on all company's mandatory processes.
Identify areas for improvement in service delivery (cost / data quality / productivity / customer requirements) based on 'Voice of Customer' feedback. through Sampling audits and drive improvement projects.
Relationship Management:
Maintaining a proactive approach on disaster management with Country/Clusters
Understand Dispute Execution team KPIs and assist them in all possible ways
Work with Country/Clusters to ensure and support them as required.
Planning and Administration:
Plan and maintain leave planning of team members.
Assist in reports preparation when needed
Other Mandatory Skills:
Customer centric mindset
Who we are looking for
Graduate, with previous working experience in ML and computer/systems skill
Stakeholder management skills
Knowledge of ML systems / Ability to understand the Dispute process Quickly.
Be a self-starter and can work independently
Have a positive and constructive attitude
Understanding of process excellence initiatives & Quality control tools, Six Sigma green/black belt are desirable
Good interpersonal and communication skills
Have Leadership and motivating skills
Visual Factory Trainings
Understanding of 'Forecasting Methods'
Training on Soft Skills
Deep Understanding of Customer's requirement and problem-solving Skills
Training Skills
Improvement in team performance /productivity/ data quality- through continuous feedback
Timely Resolution / troubleshooting of day to day issues (related system infrastructure/workstations availability)
Consistent Service Delivery
Continuous Process improvement
Timely and accurate reporting as per guidelines
Last application date: 11 June 2021.
For further information, please contact: .
The current times show that managing supply chain is key to responding to change and even crisis. At Maersk, this is the big opportunity and an extremely exciting time to integrate global supply chains to benefit the customer, community and lift the society in times of need. From its focus on offshoring opportunities when it was established in 1999, Maersk GSC's competencies have since grown significantly aiming to put customers at the centre of business. Maersk GSC operates from 7 locations across the world: India - Mumbai, Pune, Chennai, Bengaluru; China - Chengdu; Philippines - Manila; Morocco - Tangier. The GSC comprises of some of the best minds in engineering, digital innovation, finance, commercial, operations and information technology that develop innovative end-to-end solutions providing best in class customer experience.
Maersk

Pasig City, Metro Manila
Permanent
Full-time