senior Operations support manager24-7 Intouch

Job Description:
About 24-7 Intouch
24-7 Intouch is a global customer care and technology company that provides value-driven, future-forward solutions. For over 20 years, we have been the people and technology behind the world's biggest brands, empowering human potential through our artificial intelligence division, Laivly, and driving change for our client partners through actionable insights and analytics. For more on our culture, follow the link to Our Story -
About the Job
Are you looking for an exciting new challenge? 24-7 Intouch is looking for you!
As one of the world's leading outsourcing companies, 24-7 Intouch is seeking our next generation of leaders. By fostering a bold and competitive culture, we set the bar for customer care excellence, both internally and within the BPO industry.
We're hiring a Senior Operations Support Manager to liaise with our Senior Leadership, Operations Teams and partners to make decisions for effective operational activities. Our ideal candidate is a leader with a drive to deliver extraordinary results. We're looking for a fearless attitude and a passion to contribute to our culture.
As Senior Operations Support Manager, You Will...
Plan, monitor, and analyze key metrics of day-to-day performance
Manage partner requests regarding real-time activities and staffing adjustments
Oversee recruiting, training, quality control and reporting to deliver partner requirements and operational outcomes
Work closely with Workforce Management, Human Resources and Facilities to lead your teams with integrity
Establish and maintain a trusting, inclusive, and productive environment while keeping our partner's strategy in mind
Manage internal and external reporting; daily, weekly, monthly and ad hoc
Develop employees in alignment of our 10 Things
Effectively manage individual work streams and communicate recommendations to our partners
Ensure consistency, quality and timeliness of deliverables for assigned projects
Requirements:
As Senior Operations Support Manager, You Have...
Post-secondary diploma or degree with a major in Business or related (asset)
At least 5+ years of experience in contact center leadership
Experience in client relationship management and manager development
Experience leading training and/or quality assurance at a management level
Experience with Workforce Management
Excellent verbal and written communication skills
Proficient operational and financial acumen
The ability to work both independently and in a team setting within a fast-paced, entrepreneurial environment
Leadership qualities such as critical thinking and problem solving to overcome difficult situations
Exceptional time management, organizational and prioritization skills
The ability to implement change and innovation
The ability to communicate and influence at various levels within the organization
The ability to travel to the US as required
By signing this application, the applicant consents to 24-7 Intouch collecting, using and retaining his\her personal information for purposes relating to the application process and if hired, the employment relationship.
Any and all personal information collected is held in the strictest confidence and in accordance with all applicable Privacy Laws.
24-7 Intouch

Manila City, Metro Manila
Permanent
Full-time