senior Network specialist24-7 Intouch

About 24-7 Intouch
24-7 Intouch is a global customer care and technology company that provides value-driven, future-forward solutions. For over 20 years, we have been the people and technology behind the world's biggest brands, empowering human potential through our artificial intelligence division, Laivly, and driving change for our client partners through actionable insights and analytics.
For more on our culture, follow the link to Our Story -
About the Job
We're changing the way people see customer care, and we need your help!
We're looking for a Senior Network Specialist to design, implement, maintain, and support our growing network infrastructure. This role will be part of a Network Support team that is responsible for designing and developing scalable, maintainable and highly available network architectures that meet business objectives and SLAs. The ideal candidate will perform Network Administrator tasks such as Networking Support within the Information Technology (IT) department.
As Senior Network Specialist, You Will...
Configure and install various network devices and services (e.g., routers, switches, firewalls, load balancers, VPN, QoS, Wireless Devices)
Perform network support maintenance and system upgrades including service packs, patches, hot fixes, and security configurations during off-hours
Monitor performance and ensure system high availability and reliability
Monitor system resource utilization, trending, and capacity planning
Provide Level-2/3 support and troubleshooting to resolve issues
Work within established configuration and change management policies to ensure awareness, approval, and success of changes made to the network infrastructure
Select and implement security tools, policies and procedures in conjunction with the Security Team
Liaise with vendors and other Information Technology (IT) personnel for problem resolution
Maintain accurate documentation and designs of Information Technology (IT) systems configurations, architecture, network and operating procedures
Participate in disaster recovery planning activities and development of disaster recovery plans
Participate in information security monitoring, incident management and investigations as required
Perform internal audit of the Information Technology (IT) systems configuration and Logical Access reviews
Requirements
As Senior Network Specialist, You Have...
A Computer Science or Engineering Degree, Diploma in a technology field or equivalent industry experience
5+ years of hands-on Network Engineering experience CCNP or higher
Deep understanding of Cisco and networking communications (e.g., IPSEC, HSRP, BGP, OSPF, 802.11, QoS, GRE, MPLS, AAA)
Hands-on experience with monitoring, network diagnostic and network analytics tools
Experience in Networking Support, CCIE, CCNA, and/or Network Engineering
Solid understanding of the OSI and TCP/IP models and VOIP communications
Able to execute systems and services implementation and upgrades
Strong communication (written/verbal), problem-solving, and analytical thinking skills
High attention to detail with an eye for accuracy
Strong organizational and time management skills
The ability to work under pressure with tight deadlines and produce results
The ability to work independently and in a team environment
Technical design and documentation skills
The ability to learn new technologies on the fly in a dynamic environment
The ability to participate in after hours on-call support rotation
Travel may be required
By signing this application, the applicant consents to 24-7 Intouch collecting, using and retaining his\her personal information for purposes relating to the application process and if hired, the employment relationship.
Any and all personal information collected is held in the strictest confidence and in accordance with all applicable Privacy Laws.
24-7 Intouch

Manila City, Metro Manila
Permanent
Full-time