senior ManagerAon

Posting Description:Senior ManagerWe are looking for a dedicated individual to join us as Senior Manager at Aon Philippines, offering you a real opportunity to further develop your capabilities.The Senior Manager will play a pivotal role in managing major accounts, supporting the team leader, and coordinating resources to deliver exceptional client service, retain and grow business, and ensure operational excellence.This is a great opportunity to become a fundamental member of a highly professional and diverse team. Aon is a global organization which strives to provide meaningful career paths for its employees. Come on board and reap the rewards.Aon is in the business of better decisionsAt Aon, we shape decisions for the better to protect and enrich the lives of people around the world.As an organization, we are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues and clients succeed.What the day will look like
Team Support and Leadership
Shadow the Team Leader, gaining hands-on leadership experience by participating in meetings and activities led by the team leader.
Attend management-level meetings with the holding company, ensuring that key updates and action items are effectively communicated to the team.
Partner with the Enterprise Client Leader (ECL), Strategic Account Manager (SAM) and Team Leader to prepare reports, meeting agendas, and share insights from management meetings with the broader account team.
Lead by example, providing direct coaching, mentoring, and guidance to Account Executives and junior team members to foster capability development and teamwork.
Account and Client Management
Take ownership of assigned client accounts, acting as the main point of contact and ensuring the highest level of service delivery.
Build and maintain trusted relationships with key client stakeholders, including senior decision-makers and daily contacts, to ensure client satisfaction and retention.
Proactively monitor client business developments and changes, ensuring that the organization maintains a strong, proactive partnership and delivers tailored advice and solutions.
Oversee and manage Accounts Receivable (AR), ensuring timely invoicing, collections, and maintaining account accuracy and integrity.
Service Delivery and Solution Development
Lead clear alignment of objectives, strategies, and approaches across accounts, ensuring smooth rollout of new initiatives and seamless execution for business units.
Ensure all client needs are understood, documented, and addressed with robust solutions to close any potential coverage gaps.
Coordinate and collaborate with internal resources-including local teams, regional centers, and global service groups-to deliver high-quality programs and services that meet client requirements.
Serve as a reliable subject-matter expert, advising clients and internal teams on industry trends, benchmarking, market conditions, and best practices.
Renewal and Broking Management
Take charge of the renewal process for all assigned accounts, managing pre-renewal activities, negotiations, client communications, binding, and post-binding follow-up.
Assemble and lead a cross-functional renewal team, developing and implementing client-specific renewal strategies to secure competitive terms and favorable outcomes.
Collaborate with specialty and broking teams in engaging with insurers, underwriters, and risk management consultants to address client needs efficiently.
Provide regular market updates to clients, managing expectations around renewals and optimizing strategies based on the latest industry insights.
Operational Excellence and Compliance
Uphold strict adherence to the organization's operational standards, compliance protocols, and service management requirements (e.g., transparency, disclosure, regulatory mandates).
Utilize and maintain all relevant systems and tools-such as risk management platforms, client promise tools, and reporting dashboards-to ensure data integrity and efficient processes.
Monitor and manage profitability and expenses for assigned accounts, focusing on value-based service delivery within agreed-upon scope and costs.
Oversee the complete insurance administration process for assigned accounts, including rate computation, policy issuance, endorsements, cover note preparation, and claims management.
Business Growth and Strategy
Actively contribute to business development by introducing clients to the full range of the organization's products, services, and industry expertise.
Support the team leader in identifying opportunities to deepen client engagement and grow business organically and through cross-selling.
Develop, document, and help implement Client Promise Plans for each account, establishing and tracking strategic goals for revenue growth and enhanced client value.
Engage in stewardship planning and delivery, leading regular reviews to ensure the client's needs and expectations are continually met.
Relationship Building and Support
Facilitate critical working relationships between clients, internal teams, and insurers to ensure efficient communication and problem resolution.
Serve as a resource for colleagues and clients by sharing industry, market, and product knowledge.
Provide timely feedback, escalate significant account changes, and keep the immediate superior informed of important developments related to assigned accounts.
Skills that will lead to success
Proven experience in account management, client service, or insurance broking, with a track record of successful client relationship management and business growth.
Strong leadership, communication, and organizational skills to guide teams and coordinate across multiple stakeholders.
Deep understanding of the insurance industry, risk management, market trends, and regulatory requirements.
Ability to manage multiple priorities, deliver results under pressure, and uphold the organization's values and leadership model.
How this opportunity is differentThis is your opportunity to sell the role! What makes Aon and the role different, and more attractive, than our competitors? Bring the role to life by outlining who they will be collaborating with, and equally who will be supporting themHow we support our colleaguesIn addition to our comprehensive benefits package, we encourage a diverse workforce. Plus, our agile, inclusive environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two "Global Wellbeing Days" each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions, but we also recognise that flexibility goes beyond just the place of work... and we are all for it. We call this Smart Working!Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued.Aon values an innovative, diverse workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace.Aon provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, domestic partner status, or other legally protected status.We welcome applications from all and provide individuals with disabilities with reasonable adjustments to participate in the job application, interview process and to perform essential job functions once onboard. If you would like to learn more about the reasonable accommodations we provide, email
Aon

Makati City, Metro Manila
Permanent
Full-time