senior l2 Application SupportAvaloq

Company Description
Writing the future. Together.
Avaloq is a value driven, fast-paced financial technology and services company and we are committed to developing the banking solutions of tomorrow.
By joining Avaloq, you'll become a key part of our effort to power the digital transformation of the financial services industry. Our ambition is big and bold - to provide full end-to-end digital solutions by combining our leading efficiency with a flexible, responsible digital user experience. Headquartered in Zurich, Avaloq has over 2,000 employees globally. More information is available at
Job Description
Your Team
The Core & E-Banking Production Support (L2) have ownership to resolve incidents/issues in productive environment, monitoring to ensure application availability, stability, any reporting etc. They coordinate with service desk, other support units (e.g. L3 teams) in order to resolve Incidents and Problems that affect the Client services.
Your mission:
Techno Functional knowledge of involved applications, data to be able to do impact analysis, troubleshooting or involve/co-ordinate with other teams
Follow incident management process end-to-end in a timely manner including triage of incident
Ensure problem ticket raised (PRB) and required teams, stakeholders are informed
Differentiate between incident and service request. Fulfil adhoc small reporting requirements
EOD Batch ownership in productive environment
Health checks and application monitoring
Manage end user's expectation and other relevant stakeholders
Able to work in different shifts (night on-call, day shift and adhoc weekend support)
Qualifications
What you need:
At least 8 years' experience with Techno Functional Production Support roles in Banking Domain is a must.
Detailed knowledge of Banking Products
Detailed knowledge and skills of Avaloq Core Platform with certification
Knowledge of Avaloq Front Platform
Cloud based support experience i.e. AWS.
Windows/Unix/Linux experience to handle BAU activities like file transfers, troubleshooting etc.
Proficient in SQL and basic knowledge of Oracle DB
Experience in handling Production batch using tools like Control-M, Autosys, Zena (used in this position)
ITIL Incident, Problem and Change process knowledge
Excellent analytical, problem-solving skills
Strong in communication, able to relate to relevant internal and external stakeholders along with end users
Fluent English both written and spoken is a must
You will get extra points for the following
ITIL Foundation certificate
Scripting experience is an added plus i.e. shell scripting
Additional Information
Now lets talk about perks and compensation
We offer competitive base salaries and if you prove to be a superstar, you might be entitled to an extraordinary achievement reward. Avaloq aims to share its success with all its employees by paying out "Success Share Units" depending on its performance in a given year.
Don't be shy - apply!
Please only apply online.
Note to Agencies: All unsolicited résumés will be considered direct applicants and no referral fee will be acknowledged.
Avaloq

Makati City, Metro Manila
Permanent
Full-time