Senior Customer Support Specialist - Phone SupportUber

Uber for Business is a fast grown line of business for Uber. Uber for Business deals with companies who provide rides for their employees and guests. It is an innovative process to integrate corporate travel within the client systems that requires little oversight by the client.
About the role:
To make sure that we provide best-in-class support to our Customers, we need to ensure that we have experts in all fields and subjects throughout the business.
To support that vision, we are looking for experienced Customer Service Specialist(CSS) for the Uber for Business (U4B) phone support.
Our ideal candidate for the role is expected to have excellent business communication skills with outstanding phone handling capability. Our candidate not only has a logical thought process but is also a creative thinker who has a love for continuous improvement initiatives and can think both strategically and tactically.
The CSS must thrive in a fast-paced environment that is constantly changing and growing.
What the Candidate Will Need / Bonus Points
Exceptional business communication skills - Fluent in verbal and written english for a business environment.
Empathetic, Patient and an Active Listener: Able to exercise these traits while handling calls and escalations.
Detail Oriented: Proven ability to multi-task and follow through while paying strict attention to detail.
Problem Solver: Ability to evaluate information or situations & break them down into their key components. Apply strategic & critical thinking to consider various approaches & creative solutions to complex problems.
Identifying pattern: Ability to identify pattern on the calls and emails that come through and provide feedback to the team leader.
Process Driven: Ability to adhere to the process, question areas for improvement and suggest best course for action.
Naturally Curious: Coachability, open to incorporating feedback, and dedication to the improvement of your craft.
An Owner: Passionate and self-driven, you are deeply committed to taking Uber support to the next level and rise to the occasion to solve problems, big and small. You have the initiative to solve problems on your own.
Positive: An infectiously positive attitude and drive to win; hustle with determination.
Passionate: A genuine passion for Uber and exceptional customer support experiences.
At Uber, we ignite opportunity by setting the world in motion. We take on big problems to help drivers, riders, delivery partners, and eaters get moving in more than 10,000 cities around the world.
We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let's move the world forward, together.
Uber

Taguig City, Metro Manila
Permanent
Full-time