senior collections analyst ( Work from Home)TSG Outsourcing

How to Apply:
Copy and Paste the Link below in the browser to generate the application form:
https://forms.gle/6jCzuQw2WhQsN3Kf8 
 
Rate: $7/hr and earn up to PHP 70,000+/month 
Schedule: US Business Hours (EST/PST overlap) 
 
SENIOR COLLECTIONS ANALYST (WORK FROM HOME)
 
About the Role
 
We are looking for a Senior Collections Analyst who approaches accounts receivable and collections with a customer-first mindset and a bias toward ownership.
 
This is not a "just make the calls" collections role - it is a front-line, full-scope position where you will be the first point of contact for all AR and collections-related inquiries, both internal and external.
 
You will own the end-to-end collections lifecycle: from investigating and resolving open balances, to navigating escalations, to partnering with cross-functional teams to ensure we collect what we're owed while preserving the customer relationships that drive our business.
 
The ideal candidate treats every interaction - whether with an external customer disputing an invoice or an internal teammate asking about an account - as a customer service moment. You don't just follow the process; you understand why it exists, you flag when it's not working, and you take initiative to make it better.
 
Responsibilities:
The Senior Collections Analyst reports to the Order-to-Cash (OTC) Lead and is responsible for owning the end-to-end collections lifecycle, managing AR inquiries, partnering cross-functionally to resolve account issues, and maintaining system data integrity while adhering to established SOPs.
Must Have Qualifications:
5+ years of experience in Accounts Receivable, Collections, or Order-to-Cash operations, preferably in a SaaS, technology, or subscription-based environment
Proven track record of managing a portfolio of accounts through the full collections cycle - from first outreach through resolution, escalation, or suspension
Strong customer service orientation - you genuinely believe that how you collect matters as much as what you collect
Systems proficiency - hands-on experience working across multiple platforms simultaneously (Tabs, NetSuite, Salesforce, and/or similar AR/ERP tools)
SOP discipline - demonstrated ability to follow established procedures for collections, suspensions, and escalations while exercising sound judgment on when to deviate or escalate
Excellent written and verbal communication - you can draft a professional collections email, respond to a heated customer ticket, and brief a cross-functional partner with equal clarity
Strong analytical skills - comfortable pulling and interpreting AR aging data, reconciling accounts, and identifying trends or anomalies
Self-starter mentality - you investigate first, escalate second, and always come with context when you do
Be able to work US East Coast Times
Nice to Have Qualifications:
You are driven and hungry - you see this role as a launching pad, not a ceiling. You want to understand the full OTC lifecycle and are eager to take on responsibilities beyond the traditional collections scope
You have sharp attention to detail - whether it's a discrepancy or a aged balance, you catch it, document it, and resolve it with the same rigor
You are resilient under pressure - difficult conversations, ambiguous situations, and competing priorities don't rattle you. You stay composed, stay organized, and keep moving forward
You lead with empathy and professionalism - you recognize that behind every overdue invoice is a relationship, and you handle each one with care
You are proactive and resourceful - you don't wait to be told what to do. If something looks off, you dig in. If a process is broken, you flag it with a recommendation
You bring intellectual curiosity - you ask "why" more than "what," and you're genuinely interested in how billing, revenue recognition, and deal structures connect to the work you do every day
Billing operations experience - prior involvement in invoicing, order management, or billing systems is a meaningful plus
Revenue experience - any exposure to revenue recognition, ASC 606, or revenue accounting workflows is a significant differentiator
Experience working in ticketing/support platforms (Plain, Zendesk, or similar)
Familiarity with multi-entity or multi-currency AR environments
Experience with credit risk assessment or customer credit reviews
Working knowledge of SQL or BI reporting tools for ad hoc AR analysis
Prior experience in a high-growth or scaling technology company