senior bilingual technology support EngineerFujitsu

Job Description:
Key Accountabilities
Technical Capability. Works within a team as an established systems/product/security specialist (e.g. detailed knowledge of the configuration of interlinked systems, implementing technical changes, building software regimes and contributing technically to service development) to support end users.
Process. Follows established processes, releasing to the change control process verified, validated and documented enhancements to eliminate problems and proactively develop the service.
Service Level. Recognizes opportunities to improve performance against Service Level. Acts as a point of escalation for other team members to resolve service delivery issues. Monitors performance through statistical reporting and analysis.
Project Work. Works within the team or under guidance from the project manager with implementation of technical designs to meet service delivery requirements within own area of responsibility.
Customer Relationship. Establishes working relationships with customer's organization to deliver and enhance the service.
Problem Solving. Takes ownership in obtaining the information, evidence and data required to diagnose and resolve more complex problems (new and known), Escalates or gains support where appropriate. Proactively analyzes, trends and reports on information (e.g. on performance service levels) in a timely manner to resolve problems, maintain and enhance service.
Team Working. Trains and coach members of the team to provide knowledge, assistance and advice. Works in a problem-solving team to resolve service issues. Able to stand in for team manager.
Business Awareness. Understands the requirements of the customer's business, the scope of the contract and knows how issues impact the delivery of service. Recognizes and reports opportunities for additional business.
Professional Development. Maintains awareness of technical and service developments, taking the initiative to extend own knowledge to learn about products, technologies and techniques to deliver enhanced service.
Key Performance Indicators
Feedback from Customers, Service Delivery Management, Project Manager etc.
Technical Assessments.
Proven track record of problem resolutions.
Evidence of sharing and re-use of knowledge
Successful production of documentation.
Successful management and implementation of changes.
Improvement/enhancements to service delivery.
Meets and improves service level requirements.
Successful management of escalations in a timely manner.
Meets project deadlines and costs within own area of responsibility.
Participates in team's operational tasks (internal operations)
Up to date personal learning plan
Job Description:
Translation between Japanese to English (and vice versa) and as Technical Bridge SE between Japan and offshore
To act as a bridge between Japan and other teams requiring English and Japanese communication support
To attend meetings, take down minutes, and do interpretations when necessary.
To produce Japanese and/or English reports or documents as needed in the project.
To provide full coordination of any technical or non-technical project activities and processes
To coordinate and help during client visits.
To conduct technical work (Ticket investigation, testing, etc.) if assigned as Technical Bridge SE
Remote Infra Support (AWS, Confluence, JIRA, and other Project Tracking Software)
To perform other related tasks as may be assigned by the immediate Supervisor.
Qualifications:
Has completed a bachelor's degree (Any course, preferably relevant to IT)
Native Japanese/JLPT N1 required.
With at least 1 year English to Japanese (vice versa) Translation experience
Willingness to work on shifting schedule.
SharePoint/PowerApps/Power Automate knowledge is an advantage.
Fujitsu

Manila City, Metro Manila
Permanent
Full-time