senior Account ManagerUTAK POS

Act as the primary point of contact for key accounts, building strong, trust-based relationships with clients
Resolve all client concerns, requests, and escalations promptly and professionally, ensuring satisfaction and retention
Regularly engage with clients to understand their operations, account usage, and pain points, ensuring a smooth and positive experience with UTAK
Track and analyze account performance, usage trends, and branch expansion to identify risks, opportunities, and growth potential
Design and implement strategic growth plans for key accounts, supporting client expansion and maximizing their use of UTAK solutions
Proactively identify and drive upsell and cross-sell opportunities that strengthen client partnerships and generate additional revenue
Advise clients on business strategies and operational improvements to optimize their performance and outcomes with UTAK
Monitor account KPIs, prepare reports, and provide insights to guide both client strategies and internal decision-making
Support and mentor associate by sharing best practices in account handling, client engagement, and issue resolution
3+ years of experience in Key Account Management, Client Success, or Strategic Partnerships
Proven experience managing enterprise or complex client accounts
Strong leadership skills with the ability to mentor junior team members
Excellent communication, problem-solving, and relationship-building skills
Ability to handle escalations and resolve issues independently
Analytical mindset with skills in tracking account performance, identifying growth opportunities, and preparing reports
Highly organized, proactive, and adaptable, with experience in fast-paced or startup environments
Comfortable in a hybrid work environment with both remote and onsite collaboration
Note: Salary is negotiable.
Single Parent Leave
Medical / Health Insurance
Paid Sick Leave
Stock Options
Performance Bonus
Paid Bereavement/Family Leave
Paid Holidays
Paid Vacation Leave
Maternity & Paternity Leave
Medical, Prescription, Dental, or Vision Plans
Mid-Senior Level / Manager Sales and Marketing Information Technology / IT 1 opening Bachelor's degree graduateUTAK POS (www.utak.ph) is one of Asia's leading Cloud POS + Inventory Management Fintech Start-ups, helping business owners manage their real-time sales, inventory, employee attendance, and much more, and all you need is a tablet and subscription! We even provide a FREE e-commerce platform, so they can take your business online and get your own website to start accepting orders and payments!We're also an award-winning, proudly Filipino Fintech Start-up built from scratch in Manila to support MSMEs (Micro, Small, and Medium Enterprises) with affordable technology solutions like cloud-based POS (point of- ale) inventory, time attendance, and e-commerce software on an iPad/Tablet or phone. Our social mission and advocacy is to help local businesses grow, so they can create more jobs, which reduces poverty and supports the local economy.We serve thousands of clients across the Philippines in industries as diverse as cafes, restaurants, food kiosks, franchises, milk tea stores, retail, services, pharmacies, spas, groceries, and sari-sari stores.Our work culture is friendly, fun, entrepreneurial, and humble. We believe in continually training, rewarding, encouraging, and supporting every member of our team to realize their full potential and become the best version of themselves. If that sounds like a company you would be interested in working at, do come and join us!
Kalibrr

Quezon City, Metro Manila
Permanent
Full-time