seller support AssociateZALORA SEA

We are looking for a Seller Support Associate to join our Marketplace Operations team. He/She is responsible for managing all escalations while providing excellent customer service at the same time.
Responsibilities:
Responsible for ensuring compliance with company systems, processes and procedures
Support seller inquiries such Pick up, Order, Returns status, and other escalations
Ensuring customer/seller requests are handled in an appropriate and timely manner
Coordinate with different departments to resolve issues
Do process documentations when needed
Assist in filing of claims for orders initially escalated by Customer Service or Logistics Team
Reports any possible fraudulent orders to Customer Service team
Conducts Pick up follow up with 3PL
Assist customer-seller escalations through internal communication platform
Requirements:
Candidate must possess at least Bachelor's/College Degree
Minimum of at least 3 to 6 months work experience in customer service
Willing to work on a flexible shift schedule including holidays and weekends
With excellent English communication skills
Knowledge of basic business correspondence, usage of various computer applications and computer Navigation
Good team player
Amenable to work in MCX E-Commerce Center, Muntinlupa City
The ZALORA Story
ZALORA is Asia's leading online fashion, beauty and lifestyle destination, part of Global Fashion Group. As one of the region's pioneer large scale ecommerce platforms, ZALORA has established a strong presence throughout the region, particularly in Singapore, Indonesia, Malaysia, Brunei, the Philippines, Hong Kong, and in Taiwan, enjoying over 50 million visits per month.
ZALORA is not obligated to accept resumes from any third parties on behalf of potential candidates for any position (advertised or otherwise) by any means, unless ZALORA has executed a written agreement with such third party and has expressly requested such third party for candidate referrals. Third parties who provide unsolicited resumes of candidate(s) shall waive and forfeit all rights to claim for any placement fees or referral fees in the event that such candidate is eventually engaged or employed by ZALORA or Global Fashion Group.
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Jazz

Muntinlupa City, Metro Manila
Permanent
Full-time