sales Admin StaffNew Generation Purified Ice

NEW GENERATION PURIFIED ICE
 
Is currently looking for:
 
SALES ADMIN STAFF
 
Qualifications:
College graduate preferably Marketing Management, Finance & Accounting Management, Business Administration or any related course
At least 1 year work experience in Sales and Marketing
Excellent in communication skills both oral and verbal
Attention to details and able to maintain confidential information
Computer and office equipment literate
Able to adapt in a fast pace environment and flexible in any working condition
Strong personality, patience, honest and trustworthy
Can work with less supervision and multitasking
Main Role:
Responsible in providing support and assistance to the Sales and Marketing Department and Production & Delivery Department in achieving their goals and objectives.
Must be proactive, organized, and motivated that can efficiently handle various administrative tasks while contributing to the overall success of the sales and marketing efforts.
Key Responsibilities:
Assist the sales team in maintaining and updating customer database with accurate and relevant customer information.
Placing and monitor customer's orders and deliveries.
Coordinate with Sales Supervisors and Production & Delivery Supervisors for customer's orders and deliveries, to track orders and provide accurate update to customers on their orders.
Respond to customer inquiries, requests, and complaints via various channels, including phone, email, and live chat, and provide exceptional customer service support.
Assist in resolving customer complaints or issues promptly and professionally.
Provide accurate and helpful information to customers about the products, services, pricing and promotions
Provide exceptional customer service support.
Maintain positive relationships with existing clients to ensure customer satisfaction and retention.
Assist in monitoring and analyzing sales performance metrics and marketing campaign results.
Provide insights and recommendations based on data analysis to improve sales and marketing strategies.
Manage and organize sales and marketing files, documentations and records.
Help with scheduling and organizing meetings, taking meeting minutes, and distributing agendas.
Handle general administrative tasks such as filing, data entry, and office organization.
Communicate with internal teams and external partners to ensure smooth coordination and execution of sales and marketing activities.