safety Investigations specialist i - us&c riskUber

You will be at the forefront of rebuilding Uber to be a brand not only known for its outstanding product, but for its awesome customer service. You will deliver only the best customer service for riders and partner-drivers globally across multiple support platforms: email, live chat, instant messaging, and phone
Be the charming, natural problem-solver our customers will love. You understand them and will do your best to reach the resolution needed. You will cause riders to continue riding, and partner-drivers to continue operating on the platform. You will also be the reason that customers will rave about the brand and will advocate for us to get more people to be users of the app.
Be goal-oriented, not only for the company and for our vision, but also your career. As you grow within the organization, you will proactively share how you think we could improve the way we do things and drive these changes - after all, in Uber, we adopt new ideas and constant change.
What the Candidate Will Do:
Respond to account take over, fraud related concerns via email/phone
Able to multi-task and meet the responsibilities end of the day
Able to suggest and make recommendations for process improvements/changes
Escalate concerns/issues to ensure better manage customer experience
Basic Qualifications
Work experience in high energy, productive environment
Excellence in both written and spoken English
Exceptional comprehension and writing skills
High proficiency using computers (typing, quickly navigating between various tools) and software
Excellent problem-solving skills, ability to connect effectively what users are asking for with answers to their true issues
Passion for creating support experiences that exceed users' expectations
Willingness to work in a team environment, contributing to a collaborative work environment where people learn from one another and continuously improve processes on behalf of users
To be an Uber evangelist - you care passionately about the product and getting others excited to ride and partner with Uber
A willingness to work on different shifts, totaling 40 hours per week, including weekends, holidays, and weekly evening shifts
Willing to be moved from time to time to other projects and accounts or where the business needs them
Preferred Qualification
A bachelor's degree from any field is preferred but not a requirement
1+ years of total work experience in a high-growth, productive constantly changing environmen
Work experience in customer-centric industries (ex. Hotels, airlines, banking) is preferred
Extensive experience dealing with different markets (countries) and having a good understanding of cultural differences is preferred
At Uber, we ignite opportunity by setting the world in motion. We take on big problems to help drivers, riders, delivery partners, and eaters get moving in more than 10,000 cities around the world.
We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let's move the world forward, together.
Uber

Taguig City, Metro Manila
Permanent
Full-time