saas Application Support engineerTap Growth AI

🌟 We're Hiring: SaaS Application Support Engineer! 🌟We are seeking a skilled and dedicated SaaS Application Support Engineer to provide technical support and ensure optimal performance of our software applications. The ideal candidate will have strong problem-solving abilities, technical expertise, and excellent customer service skills to resolve issues and maintain high-quality user experiences.📍 Location: National Capital Region, Philippines
⏰ Work Mode: Work From Office
💼 Role: SaaS Application Support EngineerWhat You'll Do:
🔧 Troubleshoot and resolve technical issues for SaaS applications
📞 Provide exceptional customer support via multiple channels
🔍 Monitor application performance and identify potential problems
📋 Document issues, solutions, and create knowledge base articles
🤝 Collaborate with development teams to escalate complex issues
⚡ Ensure timely resolution of support tickets and maintain SLAsWhat We're Looking For:
✅ Experience in technical support or application troubleshooting
✅ Strong knowledge of SaaS platforms and cloud technologies
✅ Excellent communication and customer service skills
✅ Problem-solving mindset with attention to detail
✅ Familiarity with ticketing systems and support tools
✅ Ability to work in a fast-paced environmentReady to make an impact? 🚀 Apply now and let's grow together!
Tap Growth AI

Metro Manila
Permanent
Full-time