rpa Application Support specialistAfni

Description
Position Purpose:
Application Support Specialist who will perform administrative, maintenance, monitoring and troubleshooting functions for Afni's business applications. Additionally, this position will require the employee to support applications in a Global Network Operations Center as well as Robotic Process Automation (RPA).
Essential Functions and Responsibilities:
Collaborate with a team of business analysts and application developers to implement best practices for documenting and supporting existing and new applications.
Provide second level support for GNOC business applications, including; trouble ticket review, triage, resolution or reassignment to third level support.
Provide second level support for RPA business applications, including; trouble ticket review, triage, resolution or reassignment to third level support.
Maintain and use application knowledgebase to document common issues and resolution.
Monitor application environment for issues and resolve or escalate proactively before end-users experience issues.
Participate in outage conference calls and collaborate with cross functional teams to assist in troubleshooting and resolving outage related issues.
Communicate clearly and effectively with Management, Customers, and Support Teams.
Provide excellent customer service in all communications.
The above statements are intended to indicate the general nature and level of work being performed by employees within this classification. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of employees assigned to this job. Employees in this job may perform other duties as assigned.
Requirements
Minimum Job Requirements (Education, Experience, Skills):
Associate or Bachelor's degree, preferably in a technical field of study.
Software development experience is required
Development skills needed: java development, J2EE, HTML, CSS, JavaScript, .NET development, RPA (UiPath preferable), cloud development technologies.
The aptitude and desire to learn additional technologies, such as JBoss, Azure, and Pega BPM.
The aptitude and desire to learn support tools such as Microsoft Visual Studio Team Services and AppDynamics.
RPA Administrative Support and Development experience.
Active Directory support experience.
Experience with Microsoft Technologies.
Knowledge of ITIL best practices helpful.
Strong analytical and troubleshooting skills.
Strong communication and customer service skills.
Strong team oriented mind set.
Shift
Full-time
Address
Commonwealth Ave. Diliman Commercial Complex, Quezon City, phl-
Afni

Quezon City, Metro Manila
Permanent
Full-time