rohq mss csc manila - markets & securities services Business/product support analyst (c10)Citigroup

The Business Risk Analyst II is a developing professional role. Applies specialty area knowledge in monitoring, assessing, analyzing and/or evaluating processes and data. Identifies policy gaps and formulates policies. Interprets data and makes recommendations. Researches and interprets factual information. Identifies inconsistencies in data or results, defines business issues and formulates recommendations on policies, procedures or practices. Integrates established disciplinary knowledge within own specialty area with basic understanding of related industry practices. Good understanding of how the team interacts with others in accomplishing the objectives of the area. Develops working knowledge of industry practices and standards. Limited but direct impact on the business through the quality of the tasks/services provided. Impact of the job holder is restricted to own team.
Responsibilities:
Track and fully document changes for functional and business specifications; write detailed universally understood procedures for permanent records and for use in training
Review all updates to procedures with the analyst, team leads, and managers to identify any possible considerations that management and compliance should evaluate.
Break down technical process flow charts and then translate the data into easy to follow step by step procedures to complete day-to -day activities
Liaison with training on procedure updates to ensure items are incorporated into the training maternal for new and existing employees
Identify opportunities for improving business processes through information systems and/or non-system driver changes.
Assists in the preparation of proposals to develop new systems and/or operational changes
Participate in studies of new and existing programs and special projects to determine feasibility.
Strive to resolve problems including organizational, procedural, technical, research and analysis.
Develop process and procedures to improve efficiency, cost-effectiveness, and/or improve internal and external customer service;
Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
Qualifications:
0-2 years prior experience in writing procedural documents, driving process improvements and experienced in executing change management concepts.
Consistently demonstrates clear and concise written and verbal communication skills
Proficient in Microsoft Office with an emphasis on MS Excel
Self-motivated and detail oriented
Good understanding of how the team interacts with others in accomplishing the objectives of the area. Develops working knowledge of industry practices and standards.
Education:
Bachelor's/University degree or equivalent experience
Qualifications:
Bachelor's degree in Business Administration, Economics, Finance or Accounting.
Knowledge & Experience
Relevant experience in financial services Operational Risk Management or related discipline
Prior experience in Audit, Compliance or Legal would be beneficial
An understanding of MSS business, associated processes and controls will be a plus
Strong Microsoft Office Suite, Excel, Word, PowerPoint and SharePoint skills
Strong written and oral communication skills
Ability to interact successfully with multicultural/virtual team
Skills & Competencies
Highly motivated, and able to self-identify emerging issues and develop responses
Work on own initiative
Ability to prioritize multiple tasks based on materiality
Strong knowledge of risk and controls
A strong team player
Able to multitask by carrying a diverse and complex workload
Possesses creativity and uses initiative, is able to develop new processes towards improvement of controls
Flexible and open to new tasks
Job Family Group: Risk Management
Job Family: Business Risk & Controls
Time Type:
Citi is an equal opportunity and affirmative action employer.
Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Citigroup Inc. and its subsidiaries ("Citi") invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review .
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Citigroup

Taguig City, Metro Manila
Permanent
Full-time