retention spe cialistSelect VoiceCom

Responsibilities:
Answer customer inquiries regarding subscriptions (zero selling involved!)
Attend to billing concerns
Retain subscriptions of customers
Resolve billing disputes
Desired skills & knowledge:
Must have at least 6 months of combined Customer Service and Sales/Upselling/Retention experience
Previous experience with subscription service industry an advantage
Retention experience an advantage
English speaking skills close to native level, minimal to no accent
Adherent to SOP and KPIs and must be able to multitask
Must have a high degree of professional ethics, integrity and a team player
Understanding of the Canadian consumers mentality is a plus
Supports the mission of "Truth & Tradition"
Strong customer service skills
Energetic, fun and confident personality
Willing to work full-time night shift
Amenable to shifting schedules and work on weekends
Willing to work on-site
Work Schedule: Night ShiftSelect VoiceCom is an American and Australian-owned company providing call center services. While our main goal is to provide first-class service to all of our clients, this is directly linked to our goal of providing a great work environment that our employees can be proud of. We want all of our employees to proudly say, "I work at Select VoiceCom, and think it's a great place to work!" The owners and managers at SVC care about their employees and listen to their feedback. All of our company decisions take into account how they will affect our employees and what we can do to make them beneficial for our employees.If you are considering a move from your current job or want to build a new career with an opportunity to learn and grow, then we urge you to apply at Select VoiceCom today and join the growing SVC family. You won't regret it!Check out our Facebook page:Enjoy the following benefits:
Medical/Dental coverage (HMO) after 1 month* + FREE HMO coverage for 1 dependent after 6 months
Life insurance program
Free weekly in-house massage
Cash incentives of (Php5,000) for successfully referring your friends and relatives to join SVC
Career development
Service incentive leave program
Annual salary increase based on performance
Fun and family-like working environment
Quarterly team outing
Free flowing coffee and hot chocolate
Cozy sleeping lounge and canteen plus entertainment area
Excellent office location in Cebu IT Park
*Terms and conditions apply.How to apply:Interested candidates may visit our Recruitment Hub at G/F i1 Bldg., Cebu IT Park, Apas, Cebu City from Monday to Friday anytime between 9AM-9PM.What to prepare:
Updated e-copy (not printed) of your resume (.doc, .docx, .pdf)
Pen
ID
orQuick apply online! If shortlisted, our recruitment team will reach out to you within 1-7 working days. Due to the volume of applications we receive every day, only shortlisted candidates will receive a phone call for an interview anytime between 8AM-11PM (Monday-Friday).
Select VoiceCom

Cebu City, Cebu
Permanent
Full-time