retention reports specialist (for Pooling only)Magic

About Magic
Magic is a frictionless way to plug in thoroughly vetted, cost-effective remote workers, to help scale your key business functions. Through a combination of automation and active work, we tap into our network of vetted remote workers who handle tasks from virtual assistance and customer service to sales lead generation and scheduling across various team members-like magic.
TL;DR: Forget the job boards, or marketplaces, and let us handle the vetting process so you'll only interact with the best, and most reliable remote workers, every time.
Background
Our company came out of Y Combinator in 2015. Since then we've grown to 1000+ remote workers, with strong venture-backing (including Sequoia Capital) and over $30M in funding to date. We are fully remote across Asia and US time zones.
Why this role exists
The main objective of this role is to gather, track, analyze, and report retention data to execute actions to improve Assistant retention metrics. This includes having experience in analyzing retention metrics to understand trends to create actions to build on retention metrics. This role will also develop and execute initiatives that incentivize and prevent churn through data analysis and personal reach outs.
What are your responsibilities:
Define, track, and analyze retention metrics
Create projections as needed for retention data
Understand the top reasons for churns
Analyze and execute on current trends and improve assistant retention
Work with the team and other departments to execute actions to improve assistant retention
Gather more data through personal reach outs via phone calls and email
Innovate the relationship between Magic and the assistants
Must have a deep understanding of what makes our assistants retain and drive initiatives to increase retention
100% accurate and up to date tracking of our assistant retention metrics
80% of assistants are still working with their clients after 3 months
Create initiatives to improve retention based on trends and assistance feedback
Requirements
Experience required - must have experience in working with retention data
Strong emphasis on data gathering, analysis and reporting
Works well with numerical data
Your superpowers are...
Good communication skills
Must be detail-oriented and self-motivated
Strong analytical and planning skills
Excellent problem-solving skills
You should apply if...
You are highly reliable with a GSD mindset despite external circumstances. You say what you mean and do what you say. You are consistent and take ownership in situations, large or small.
You are hyper-organized.
You are Proactive, see potential problems before they happen, and aren't afraid to speak up/challenge the status quo.
You are an over-communicator.
You thrive in a remote work environment. Fully remote work is not for everyone; it requires the ability to quickly pick up online tools, get familiar with our tech stack (G-Drive, Slack, and etc.), and the ability to communicate (and often over-communicate) well in writing.
You love learning new things. Whether you learn best through reading, listening, doing, or exploring, you're perpetually curious about the world and work around you and always trying to level up your personal and professional life through self-directed learning.
Benefits
Permanent work from home forever! Zero commuting and goodbye traffic and spend more time with your family.
Custom environment - Set up your noise level just the way you want it. And if you're mindful of your workspace ergonomics, you can create a stronger rhythm for your workflows too - Exercising your creativity and critical thinking by working independently is important when you're working from home.
Worry no more! We got you and your health covered on your HMO; and hassle free payment for your monthly government mandated remittances (Philhealth, Pag-ibig, SSS).
Paid Time-Off - Gives you a chance to step back, recharge and have a significant chunk of time to engage in something that is meaningful to you.
Have a unique and positive contribution and work equally as we value cultural diversity.
Magic

Taguig City, Metro Manila
Permanent
Full-time