resident support Associate (remote - us based)GC Realty & Development, LLC

Looking to break into U.S. real estate from a remote role? Are you calm under pressure, clear in chaos, and driven to help people feel heard and supported?GC Realty & Development is hiring a Resident Support Associate - someone with sharp communication skills, attention to detail, and the ability to follow through completely in a fast-paced environment. This role supports our residents with empathy, accuracy, and urgency to protect both the resident experience and our clients' investments.About GC Realty & DevelopmentGC Realty & Development is Chicago's premier property management company, managing single-family homes and small multifamily properties across the city. For over 20 years, we've delivered peace of mind to real estate investors through responsive service, market-rate performance, and high-quality in-house maintenance.We believe in delivering The GC Realty ExperienceTM through our core values:
Own It. Get Shit Done. Better Results. Responsive.Your Mission:Deliver a consistently remarkable experience for residents through timely, accurate communication and follow-through on every task.What You'll DoRespond to all inbound resident communication via phone, email, text, and chatAccurately log and categorize interactions in our systems (Podio, Comms App)Triage and resolve common issues, escalating when appropriateCoordinate move-out processes, ensuring every step is documented and completedWork cross-functionally to ensure no communication or responsibility is missedReport recurring issues to improve internal systems and processesWhat You BringAt least 1 year of experience in customer service or administrative support (3+ years preferred)Strong written and verbal communication skills in EnglishAbility to stay calm and clear under pressureProactive follow-through and attention to detailComfort with learning and using digital toolsA "say it, do it" mindset-you follow through without being remindedA team-first attitude with a bias for problem-solvingPosition DetailsPay: $5-$7 USD per hourLocation: Fully remote (quiet home workspace and reliable internet required)Schedule: Full-time | 8 AM - 5 PM Central Standard TimeSupport: Direct access to a collaborative leadership team, with structured onboarding and real-time guidanceCulture: Join a team where ownership, action, and improvement are not buzzwords-they're how we work every dayWho This Role is Right ForYou want to grow in the real estate industry, starting with a solid foundation in operations and serviceYou take responsibility without being askedYou work quickly and accurately, and thrive in a fast-moving environmentYou're not just looking to respond-you want to solveYou're excited by the idea of protecting both the resident experience and the owner's investmentReady to Bring the GC Realty ExperienceTM to Life?We don't just answer calls-we solve problems. We don't just check boxes-we take ownership. If you're ready to deliver results and make a real difference in a fast-growing property management team, we'd love to hear from you.Explore who we are by checking out our podcast, Straight Up Chicago Investor, or our reviews on Glassdoor.Job Posted by ApplicantPro
GC Realty & Development, LLC

Manila City, Metro Manila
US$5.00-7.00 per hour
Permanent
Full-time