remote Customer support agentManila Recruitment

Job Description:Our client is an innovative startup revolutionizing the property management industry with cutting-edge SaaS solutions. Their mission is to empower property managers globally by streamlining their operations and improving customer relationships through our technology. This is an amazing career opportunity for someone who wants to be a part of a fast-growing company.Duties and Responsibilities:● Customer Assistance: Provide timely and effective support to customers via email, chat, and phone, ensuring all inquiries are addressed in a professional and helpful manner.● Issue Resolution: Troubleshoot and resolve technical issues, product inquiries, and any operational concerns to ensure customer satisfaction.● Product Knowledge: Develop and maintain a deep understanding of the company's platform, troubleshooting common user problems, and guiding users on best practices.● Customer Engagement: Assist customers with onboarding, providing guidance on how to effectively use the company's platform, and answering any initial setup questions.● Feedback Gathering: Collect customer feedback on the platform and support experience, passing along insights to the Customer Success and Product teams.● Documentation: Create and maintain up-todate support materials and FAQs to aid customers in solving common issues independently.● Collaboration: Work closely with the Customer Success and Product teams to ensure customer issues are addressed and resolved in a timely mannerRequirements:Must-have Skills / Qualifications:● 2+ years of experience in customer support or a customer-facing role, preferably in SaaS or tech environments.● Excellent communication skills, both written and verbal.● Ability to troubleshoot and solve technical problems with a customer-first mindset.● Strong attention to detail and organizational skills.● Self-motivated with the ability to work independently and manage time effectively.● Empathy and patience in handling customer concerns.● Experience with customer support platforms (e.g., Zendesk, Freshdesk) is a plus.Nice to Have Skills:● Property Management industry experience● Technical Support backgroundEmployment Type: Freelance - Independent ContractorSchedule: Monday to Friday - 9 PM to 5 AM or 12 NN to 8 PM PH timeLocation: RemoteIndustry: Property Management
Manila Recruitment

Philippines
Contract
Full-time