Quality Assurance SpecialistMuvr
Salary: Agreement
Work form: Full time
Posting Date: 12/10/2025
Deadline: 12/11/2025
About UsMuvr is an AI-powered logistics and marketplace platform connecting customers, providers, and business partners for on-demand moving, delivery, and junk removal services.
Our mission: to make real-world movement faster, smarter, and more reliable - powered by technology and human excellence.The Community Operations team ensures every customer, provider, and partner experience is seamless, fair, and consistent.Job SummaryWe're seeking a Quality Assurance (QA) Specialist to evaluate support interactions across multiple channels, ensuring operational excellence, compliance, and consistency.
You'll audit cases, coach agents, identify systemic issues, and help improve how we deliver world-class service.Key Responsibilities:
Review customer and provider interactions (chat, email, phone) for tone, accuracy, and compliance.
Audit tickets for SOP adherence and policy accuracy.
Identify trends, root causes, and performance improvement opportunities.
Deliver structured QA feedback to agents and leads.
Partner with Enablement and CentralOps on training and process optimization.
Support compliance with GDPR, CCPA, PCI, and internal data protection policies.
Participate in calibration sessions to ensure consistent scoring and judgment.
Produce QA reports and drive data-informed improvements.
QualificationsRequired:
2+ years of experience in QA, audit, or quality control within Customer Support or Community Operations.
Strong analytical skills and ability to synthesize data-driven insights.
Excellent communication skills - clear, constructive, and professional.
Proficiency with QA or ticketing tools (Zendesk QA, MaestroQA, Playvox, Salesforce Service Cloud).
Detail-oriented with a high standard for fairness and accuracy.
Preferred:
Experience in logistics, marketplace, or gig-economy operations.
Understanding of GDPR, CCPA, or PCI compliance frameworks.
Bachelor's degree in Business, Communications, or related field.
Why Join MuvrYou'll be part of a high-performing team that values excellence, trust, and innovation.
At Muvr, QA is not just about checking boxes - it's about building systems that ensure fairness and quality across every customer, provider, and partner experience.
Muvr
Our mission: to make real-world movement faster, smarter, and more reliable - powered by technology and human excellence.The Community Operations team ensures every customer, provider, and partner experience is seamless, fair, and consistent.Job SummaryWe're seeking a Quality Assurance (QA) Specialist to evaluate support interactions across multiple channels, ensuring operational excellence, compliance, and consistency.
You'll audit cases, coach agents, identify systemic issues, and help improve how we deliver world-class service.Key Responsibilities:
Review customer and provider interactions (chat, email, phone) for tone, accuracy, and compliance.
Audit tickets for SOP adherence and policy accuracy.
Identify trends, root causes, and performance improvement opportunities.
Deliver structured QA feedback to agents and leads.
Partner with Enablement and CentralOps on training and process optimization.
Support compliance with GDPR, CCPA, PCI, and internal data protection policies.
Participate in calibration sessions to ensure consistent scoring and judgment.
Produce QA reports and drive data-informed improvements.
QualificationsRequired:
2+ years of experience in QA, audit, or quality control within Customer Support or Community Operations.
Strong analytical skills and ability to synthesize data-driven insights.
Excellent communication skills - clear, constructive, and professional.
Proficiency with QA or ticketing tools (Zendesk QA, MaestroQA, Playvox, Salesforce Service Cloud).
Detail-oriented with a high standard for fairness and accuracy.
Preferred:
Experience in logistics, marketplace, or gig-economy operations.
Understanding of GDPR, CCPA, or PCI compliance frameworks.
Bachelor's degree in Business, Communications, or related field.
Why Join MuvrYou'll be part of a high-performing team that values excellence, trust, and innovation.
At Muvr, QA is not just about checking boxes - it's about building systems that ensure fairness and quality across every customer, provider, and partner experience.
Muvr
Other Info
Philippines
Contract
Full-time
Contract
Full-time
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