Quality Assurance auditor (midshift)Allegis Global Solutions

Company DescriptionWorking at Allegis Global Solutions (AGS) is more than just a job. It's a career. It's a community of people who invest in your development and empower you to blaze your own trail. Each of us is here to create real, measurable impact that moves needles. We operate beyond "roles" or "jobs" to realize the opportunity to make meaningful contributions to a bigger idea. Because we believe that when you build a workforce that's designed to harness human enterprise, you design a workforce that's built for impact.At AGS, we help companies all over the world transform their people into a competitive advantage. It's not about filling seats. It's about designing workforces to meet missions and unleash the most transformative power in business today: The power of human enterprise.With services around the globe, we have a point of view on the future of work that enables us to be a transformative partner in the way work gets done for our clients' organizations. Meeting clients where they are, we design a plan and guide them along a transformational journey, applying bold actions and diverse minds to solve the most complex challenges - from permanent and extended workforce management to services procurement, consulting, direct sourcing and our Universal Workforce ModelTM.We also represent over 100 countries and speak dozens of languages. So as you're building relationships and doing your job, you'll be exposed to other cultures and advancement opportunities while expanding your knowledge of global markets and strategies.See what it's like to work at AGS by searching #LifeAtAGS on any social network.Job DescriptionThe Quality Assurance Auditor protects the business by ensuring compliance with internal control procedures and regulations. They provide a high level of customer service to internal and external customers. They are responsible for auditing documentation during the onboarding process, ensuring both Allegis Global Solutions and Client onboarding requirements are fully completed for all candidates before starting their assignment.The QA Auditor is a confident individual who is comfortable liaising with different departments at different levels and can provide feedback constructively. They are responsible for presenting analysis reports to colleagues/management and will have a keen eye for detail/high accuracy level.Core Responsibilities:
Ensures compliance with established internal procedures by auditing records, reports, and documentation
Completes audits on a variety of Field Support processes and documents audit findings
Create and deliver reporting by collecting, analyzing, and summarizing audit results and trends
Supports with client audit requests, adhering to deadlines, updating the audit tracker, recommending new policies and procedures
Responsible for tracking any remedial actions identified during an audit through to completion
Partner with the Quality Assurance Officer in enforcing adherence to requirements and building efficiency; advising management on needed additional training and actions
Maintains professional and technical knowledge by attending internal training on legislation relating to compliance and vetting requirements
Is a subject matter expert in all Field Support Groups policies and procedures
Review, prepare, and format client-specific addendums to be uploaded into the relevant systems
Participation in projects as required
Any other reasonable duties as required from time to time
Qualifications
Customer focused, helpful and willing to support at all times
Understanding of the principle for providing excellent customer service
Acts with self-confidence, decisiveness and integrity at all times
Confidence to analyse issues and present solutions to key stakeholders
Strong team player, able to work closely with individuals at all levels within the business
Ability to work under pressure, manage high workloads whilst maintaining ability to organise and prioritise
Excellent attention to detail and accuracy skills
Previous working knowledge of Microsoft and Oracle packages
Advanced Compliance knowledge in relation to onboarding and screening processes (e.g. strong understanding of quality standards) would be desirable but not essential
Knowledge of industry relevant legislations (e.g. IR35, AWR, The Conduct of Employment Agencies and Employment Businesses Regulations 2003 and Data Protection Act) would be desirable but not essential
Have an understanding on the signing of terms and translating contractual obligations into operational processes
Good communication skills - must be able to build both local and remote working relationships
Additional InformationAs a workplace, we focus on relationships - with each other, our clients and our candidates - in fact serving others is one of our core values. We support open communication and recognize that giving constructive criticism can be even harder than receiving it. We appreciate the fearless and the passionate, who force us to be better. Everything we do sits on a pillar of diversity - diverse perspectives, backgrounds and ideas drive innovation and make us successful.See what it's like to work at AGS by searching #LifeAtAGS on any social network.
Allegis Global Solutions

Pasig City, Metro Manila
Permanent
Full-time