product support Associate iiUST Global
Workplace: MetroManila, Manila, Taguig
Salary: Agreement
Work form: Full time
Posting Date: 09/11/2025
Deadline: 20/09/2022
Job Description:
The Product Support Analyst / Associate is a customer-focused role that is responsible for the receipt, response, submission, management, and resolution of customer product support requests via telephone, email, portal, and chat.
This team member adheres to defined procedures and practices to determine appropriate action, where analysis of situations or data requires a review of identifiable factors. The position requires written and verbal interaction with customers including insurance organizations, physicians, and nurses for the purpose of providing product usage or administrative solutions.
Receive, respond, submit, and manage customer requests in accordance with standards and procedures
Effectively manage all cases with attention to the documented service levels.
Meet/exceed established operational metrics and customer expectations
Maintain customer relationships and manage customer expectations
Provide customers assistance within assigned area of expertise
Adhere to defined procedures and practices
Minimum Qualifications:
Bachelor's degree or equivalent professional business experience
Experience providing customer service
Experience with data entry
Experience using web-based applications
Driven to provide positive outcome and customer experience
Preferred Qualifications:
Positive, proactive, customer service attitude
Excellent verbal and written communication skills
Excellent listening and time management skills
Good organizational skills and problem-solving skills
Strong attention to detail
Experience using Microsoft Office products, specifically Word, Excel, and Outlook
Experience using OneDrive or Sharepoint
Knowledge of the Healthcare industry or Healthcare Information Technology
Knowledge of HIPPA compliance regulations
About Us: For more than 20 years, UST has worked side by side with the world's best companies to make a real impact through transformation. Powered by technology, inspired by people and led by our purpose, we partner with our clients from design to operation. Through our nimble approach, we identify their core challenges, and craft disruptive solutions that bring their vision to life. With deep domain expertise and a future-proof philosophy, we embed innovation and agility into our clients' organizations-delivering measurable value and lasting change across industries, and around the world. Together, with over 29,000 employees in 30 countries, we build for boundless impact-touching billions of lives in the process.
Visit us at .
UST Global
The Product Support Analyst / Associate is a customer-focused role that is responsible for the receipt, response, submission, management, and resolution of customer product support requests via telephone, email, portal, and chat.
This team member adheres to defined procedures and practices to determine appropriate action, where analysis of situations or data requires a review of identifiable factors. The position requires written and verbal interaction with customers including insurance organizations, physicians, and nurses for the purpose of providing product usage or administrative solutions.
Receive, respond, submit, and manage customer requests in accordance with standards and procedures
Effectively manage all cases with attention to the documented service levels.
Meet/exceed established operational metrics and customer expectations
Maintain customer relationships and manage customer expectations
Provide customers assistance within assigned area of expertise
Adhere to defined procedures and practices
Minimum Qualifications:
Bachelor's degree or equivalent professional business experience
Experience providing customer service
Experience with data entry
Experience using web-based applications
Driven to provide positive outcome and customer experience
Preferred Qualifications:
Positive, proactive, customer service attitude
Excellent verbal and written communication skills
Excellent listening and time management skills
Good organizational skills and problem-solving skills
Strong attention to detail
Experience using Microsoft Office products, specifically Word, Excel, and Outlook
Experience using OneDrive or Sharepoint
Knowledge of the Healthcare industry or Healthcare Information Technology
Knowledge of HIPPA compliance regulations
About Us: For more than 20 years, UST has worked side by side with the world's best companies to make a real impact through transformation. Powered by technology, inspired by people and led by our purpose, we partner with our clients from design to operation. Through our nimble approach, we identify their core challenges, and craft disruptive solutions that bring their vision to life. With deep domain expertise and a future-proof philosophy, we embed innovation and agility into our clients' organizations-delivering measurable value and lasting change across industries, and around the world. Together, with over 29,000 employees in 30 countries, we build for boundless impact-touching billions of lives in the process.
Visit us at .
UST Global
Other Info
Taguig City, Metro Manila
Permanent
Full-time
Permanent
Full-time
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UST Global
About the company
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