product support AnalystInfor

Job Description:
Product Support Analyst
Manila
Responsibilities:
Resolves clients' questions or problems over the telephone or Internet focusing on product functionality, operating environments and system configuration/setup.
Serves as primary support liaison between company and customer and documents incidents in required tracking systems.
Proactively keeps customer informed of how and when problems are resolved with focus on retention and reference ability.
Involved in any additional follow up, testing and troubleshooting including remote desktop viewing through tools such as Zoom or Netmeeting.
Able to handle high volume of issues and some challenging issues independently but is responsible for appropriate referral to other support analysts.
Qualifications:
Bachelor's degree in business or computer science or has experience in functional area i.e. Accounting, Finance, or Supply Chain
2 to 3 years' experience in related industry or software product support globally
Possesses working knowledge of assigned product and knowledge of operating environments such as Windows/Linux.
Has Database and SQL scripting experience.
Infor

Metro Manila
Permanent
Full-time