product support analyst/ Engineer (unix)Fluent Trade Technologies

Fluent is a leading provider of industry revolutionizing FX, Futures and Fixed income technology - specializing in high efficiency, ultra-low latency, trading, and pre-trade risk management software solutions.
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We are looking for a Product Support Analyst/Engineer (Unix)
The Product Support Analyst provides high-quality technical support for Fluent's rapidly growing customer base (global banks). As an expert in both the infrastructure and applicative aspects, the engineer will support both technical and non-technical end-users.
Position Overview:
- shift starts at early morning or in the afternoon
- long-term/permanent work from home
- location: Manila or any other city in the Philippines
Responsibilities:
Respond to customers' inquiries relating to information, product functionality and issues.
Log and classify all calls and requests for assistance in Service Now
Recognize and escalate recurring problems, inferior processes or outdated procedures.
Perform configuration modifications, documenting troubleshooting and problem resolution steps.
Work on assigned customer integration projects
Requirements:
Unix required. Ability to analyze log files. Knowledge of regexp, processes.
Knowledge of scripting - at least one of Bash, Python, Perl
Basic network knowledge - Telnet, TCP/IP
Ability to communicate and engage effectively, verbally and in writing, in English.
Excellent analytical skills with the ability to solve problems and develop solutions.
3+ years of experience in support/technical role
Advantage:
FIX Protocol knowledge
Relevant support/technical experience in financial markets
None
Fluent Trade Technologies

Manila City, Metro Manila
Permanent
Full-time