product support analyst, AssociateInfor

Job Description:
Associate Product Support Analyst
Taguig, Philippines
Position Summary
Provides application and technical support to customers, answering complex questions on function and usage of product via the telephone and/or Internet. Support includes functional analysis, program analysis, testing and debugging to resolve customer reported issues. Serves as primary support liaison between company and customer in a highly team-oriented environment. Conveys customer feedback to product development staff. Possesses working knowledge of assigned product and basic knowledge of operating environments.
A day in a life includes:
Job Responsibilities:
Serves as primary support liaison between company and customer and documents incidents in required tracking systems
Involved in any additional follow up, testing and troubleshooting including remote desktop viewing through tools such as Webex or Netmeeting.
Responsible for appropriate referral to other support analysts, provides feedback to Development with guidance from more senior analysts and liaises with other Depts.to insure proper handling of customer issues.
Develops Knowledge Base content with assistance, if needed.
What We Will Need:
Qualifications:
Bachelor's degree in business or computer science or has experience in functional area.
Good PC skills with knowledge of various software applications used for testing, troubleshooting, call logging, etc.
- Willing to work during night shift
- Has experience supporting ERP software for US/global customers
What Will Put You Ahead:
Experience in the following:
- has received several awards or has demonstrated above average performance
-confident communication skills
Infor does not discriminate in employment opportunities or practices on the basis of race, color, creed, religion, sex, gender identity or expression, sexual orientation, national origin, genetics, disability, marital status, age, veteran status, protected veterans, military service obligation, citizenship status, individuals with disabilities, or any other characteristic protected by law applicable to the state in which you work. If you have a disability under the Americans with Disabilities Act or similar law, and you wish to discuss potential accommodations related to applying for employment at our company, please contact Human Resources at 470-548-7173 and/or .
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Infor

Metro Manila
Permanent
Full-time