product operations associate ( WORK FROM HOME)Sprout Solutions

PERKS:
Remote Work (Laptops will be provided)
Paid trainings and certifications
Paid leaves upon hire
Fun and innovative culture - we love getting things done while also having fun!
Directly Reports to : Product Operations Manager
Job Description
The Product Operations Associate is responsible for managing the day to day operations of Employee engagement and wellness related products that Sprout offers. She will be working closely with the Product Operations Manager on all operational aspects of Sprout's employee engagement and wellness products. Moreover, you will be responsible for contributing to the further development of the products through your inputs on the products.
Responsibilities
Carry out the operational tasks for the assigned products
Monitor and ensure the utilization of services, coordinating with Product Marketing if targeted campaigns need to be launched
Consistently and systematically handle day-to-day operations
Coordinate with Implementation teams for project transitions after onboarding
Manage the tracking of client and contract details, utilization numbers, and other related statistics
Determine feasibility of clients' special requests, and executing on these ideas
Measure and report all relevant metrics pertaining the products
Ensure that the SLAs for the services are met
Preferred Soft Skills:
You will be perfect for this job if you are:
Organized
Good communicator
Determined to find solutions to unique problems
Self-sufficient
Accommodating towards clients
Proactive
Great collaborator
Tech savvy
Comfortable working with numbers
Qualifications
0-2 years of work experience
Bachelor's degree in Marketing, Communications, Business or similar field
Experience in any operational role would be a bonus
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Sprout Solutions

Taguig City, Metro Manila
Permanent
Full-time