Product/applications supportFIS

Position Type : Full time
Type Of Hire : Experienced (relevant combo of work and education)
Education Desired : Bachelor of Commerce/Business
Travel Percentage : 0%
Are you curious, motivated, and forward-thinking? At FIS you'll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.
About the team
Administer necessary product requirements to maintain consistent account control of clients using FIS software products (Banking, Payments, Card Solutions) and ensure the quality and utilization of FIS software products satisfies client needs.
What you will be doing
You will be the face of the FIS organization and utilize your communication skills to build strong and lasting relationships with your clients.
Client relationship building
Incident management
Act as the point of contact within a global support structure for diagnosis and resolution of incidents.
Engage directly with clients to resolve incidents
Provides in-depth product support to FIS clients by resolving incoming inquiries.
Responds to customer product inquiries via telephone or in written internet-based email or chat sessions.
Resolves customer concerns raised during installation, operation, maintenance or product application or compatibility matters.
Troubleshoots problems with malfunctioning electro/mechanical equipment or software applications and recommends corrective action.
Documents customer information and recurring technical issues to support product quality programs and product development.
Recreates client issues in test environment, Identifies/documents how applications and systems interact to support business processes.
Resolves client concerns raised during installation, operation, maintenance or product application or compatibility matters.
Interpersonal skills and technical product knowledge and expertise are critical to responding to daily Client- centric activities.
Other related duties assigned as needed.
What you bring
Previous experience in a technical support role is essential in handling incidents
Prior banking or finance related experience a plus; personal banking or mobile banking experience preferred.
Customer service oriented; advocates on behalf of our clients
Strong analytical skills
Organizational and time management skills required (ability to juggle multiple priorities at a time)
Self-starter with proven ability to work independently
Good oral and written communication skills
Strong problem-solving skills
Previous experience using SNOW (ServiceNow) is desired
What we offer you
Competitive salary and attractive benefits
Training across core financial FIS solutions
A modern, international work environment and a dedicated and motivated team.
Privacy Statement
FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the
Sourcing Model
Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.
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FIS

Manila City, Metro Manila
Permanent
Full-time