philippines - hr Support representative (thai-speaking)Western Digital

Company Description
The future. It's on you. You & Western Digital.
We've been storing the world's data for more than 50 years. Once, it was the most important thing we could do for data. Now we're helping the world capture, preserve, access and transform data in a way only we can.
The most game-changing companies, consumers, professionals, and governments come to us for the technologies and solutions they need to capture, preserve, access, and transform their data.
But we can't do it alone. Today's exceptional data challenges require your exceptional skills. It's You & Us. Together, we're the next big thing in data.
Western Digital® data-centric solutions are found under the G-TechnologyTM, HGST, SanDisk®, TegileTM, UpthereTM, and WD® brands.
Job Description
The HR Support Representative role is responsible for providing a high quality customer experience to all Western Digital employees, managers and executives in their assigned area or region. The HR Support Representative will serve as a first point of contact for general HR questions and help requests via the AskHR customer support channel, responding to both simple and complex questions that may require research and follow-up for resolution. In addition, the HR Support Representative is responsible for providing transactional and administrative support for HR processes such as onboarding, transfers, job separations and other assigned HR processes. The HR Support representative can provide feedback on how to improve the HR process documentation and knowledge management content and represent the customer on HR projects and initiatives that impact the HR service delivery model.
Essential Duties and Responsibilities
Inquiry Management
Acts as the first point of contact for employees, managers and executives for all general HR questions, seeking support in HR policies, processes, self-service transactions and HR content on online portal.
Assumes an end-to-end ownership for resolving inquiries, as well as for helping employees and managers learn about self service capabilities
Provide accurate and efficient resolutions of issues and inquiries through multiple channels (e.g., phone, email, chat, etc.) by following appropriate resolution/assessment methodologies (e.g., investigating and research), utilizing knowledge management tools, educating employees on HR technologies including self-service tools, and determining appropriate course of action or escalation for emerging issues
Provide initial contact and support for customers managing sensitive and confidential information related to HR issues
Provide timely and reliable employee support that generates a high level of employee satisfaction and inspires confidence through effective communication, expert knowledge, and efficient escalation to resolve issues
Communicate effectively (written or verbal) matching customer style, needs, and level of understanding to support optimal employee interaction, including accurate and grammatically correct support through available employee support channels (phone, email, case management)
Partner with the entire HR organization by sharing knowledge with peers and cross-functional teams and identifying emerging issues or trends
HR Administration
Accurately and timely processing of employee lifecycle transactions and document management in partnership with managers, Site HR and the Global Service Center with transactions such as new hire onboarding, transfers, compensation changes, exits and ad-hoc transactions
Become a subject matter expert and skilled end user for Workday and other HR technologies
Monitor and manage transaction workflows for customers in assigned locations
Collect, review, and approve on boarding documentation as part of recruitment administration or partner with local on-site resource in country to ensure files are maintained as required
Respond to all employee verification requests, including mortgage references, employment reference letters, etc.
Identify process improvement opportunities focused on enhancing AskHR and HR Support services and improving the effectiveness and efficiency of the service center, as well as sharing best practices with HR operations teams in other service centers as appropriate
Ensure all HR processes, standards and protocols are followed, including those focused on data quality controls
Role may expand to include responsibilities for administration of additional HR processes
Qualifications
Required
Educational background - College Graduate (preferably Business, Psychology, HRM, IT)
Fluent in English and Conversant in Thai
Excellent customer service skills
Excellent written, oral, and interpersonal communication skills
Strong collaboration and teamwork skills
Strong analytical, creative problem solving, and, organizational skills
Preferred Qualifications
2+ years of HR experience in a generalist or support/coordination role • Experience with Workday, ServiceNow and/or Click Boarding is a plus
Skills
Comfortable and experienced in processing workflow, transactions and data changes using HR systems and tracking cases in case management tools
Ability to promote and implement changes to current practices and processes
Ability to handle multiple concurrent tasks and changing priorities
Attention to detail and ability to work independently
Additional Information
Because Western Digital thrives on the power of diversity and is committed to an inclusive environment where every individual can thrive through a sense of belonging, respect, and contribution, we are committed to giving every qualified applicant and employee an equal opportunity. Western Digital does not discriminate against any applicant or employee based on their protected class status and complies with all federal and state laws against discrimination, harassment, and retaliation, as well as the laws and regulations set forth in the "Equal Employment Opportunity is the Law" poster.
Western Digital

Lumban, Laguna
Permanent
Full-time