ph workforce analyst (temporary Work From Home)TSA Group

Company Description
TSA is an Australian-owned business in the Outsourcing Industry helping companies acquire, retain and grow their consumer customer bases. We represent some of the country's largest brands from across multiple call centres in Australia and the Philippines.
We're Australia's leading specialists in CX consultancy and services.
We help grow client revenue, improve customer experience and reduce costs.
We do this by combining the most energetic and confident culture in the industry with the most sophisticated CX solutions available anywhere in the world.
By making the customer experience more personalised and more human. By giving customers more control over what help they need, when they need it. By giving the brands we work for a voice that reflects who they are.
We're a purpose driven business and our mission is clear. We endeavour to create experiences that people love, by revolutionising the way they connect and communicate with brands.
Job Description
The Workforce Analyst (Temporary Work From Home) is responsible for actioning changes in our workforce management systems, including staff changes, roster changes, and maintenance of agent leave and activity records. Reporting and Analysis also form part of the Workforce Analyst role.
Qualifications
What should you expect from us?
Competitive Salary package
Rotating shifts within the operating hours of TSA
TEMPORARY Work from home assignment
HMO coverage with free dependent
Life Insurance Coverage
Australian Telco Account with the chance to grow with major partnerships in Australia and in the Philippines
Progression and development with a career path.
Awesome R&R daily floor prizes, major cash giveaways, social events like end of year parties; there's always something fun to get excited about!
To fit right in, here's who you should be:
You must be personable with a positive attitude and sense of humour
You must understand that the key to success is through coaching and development
Belief that an excellent customer experience and advocacy is paramount
We expect you to thrive in a fast paced environment
You must have a leadership presence, committed to regular quality interactions with the team
Essential
Well versed in workforce planning methodology.
Highly skilled with WFP scheduling software.
Demonstrable experience of effectively engaging with the business.
Build relationships quickly with key internal and external business partners.
Be Proactive versus reactive in anticipating workforce needs.
Rise to a challenge and thrive in a fast paced demanding environment.
A minimum of 1-2 years' experience in a workforce planning related roles with previous experience producing reports and analysing data.
Advanced Microsoft Excel skills.
Mid level to advanced experience using Microsoft office software.
Able to demonstrate logical reasoning and the ability to communicate complex information.
A customer service orientation.
Can-do attitude.
Strong analytical skills
Must have strong internet connection at home (minimum of at least 15MBPS). A live screenshot of your speed test is required
Must be willing to work on rotating shifts, within the operating hours of TSA
Must be willing to work on temporary work from home
Additional Information
Check out our social media pages:
Philippines Office address:
14F Five E-com Center, Harbor Drive, Mall of Asia Business Complex, Pasay City, Metro Manila, Philippines 1300
SmartRecruiters

Pasay City, Metro Manila
Temporary
Full-time