permanent homebase customer service associateDencom Consultancy and Manpower Services

Description
As a Customer Service Representative, you will be primarily responsible for providing front-line customer support for a world leading fashion and watch designer!You'll provide exceptional technical, e-commerce and after-sales support to customers from North America, Asia and Europe via phone, chat and/or email. You'll be trained to become an expert in the companies premium products and services, respond to customer enquiries and process orders/returns.
Key Tasks and Responsibilities
• Responsible for handling customer support and technical-support related questions of customers and partners
• Provide prompt, reliable, and accurate information to customers while maintaining effective communications by adjusting to the pace and technical level of the customer
• Help customers with information about the products and services, using relevant call handling protocols outlined in the Procedures
• Responsible for ensuring contact resolution in a timely manner, while maintaining the highest level of quality in every customer interaction
• Ensure compliance to customer Data Privacy and Security Policy
• Communicate positively with team members, customers, and other partnersRequirements
• At least High school diploma or equivalent
• 2yrs+ Customer Care experience
• Excellent written and verbal communication
• Positive and enthusiastic personality and approach to work
• Ability to apply creativity to resolving problems
• Willing to learn new skills and grow with the company
BenefitsDirect employment contract for an indefinite periodCafeteriaTraining opportunitiesDiverse and friendly work atmosphereModern office environmentLocal and global career progression opportunities
Requirements
Minimum education level: Vocational
Years of experience: 2
Language(s): English
Availability for travel: No
Availability for change of residence: No

₱ 30,000.00 monthly ·  Taguig, National Capital Region ·  Today, 08:03 AM (updated)
Work type
Home Based