part-time support AssociateRareJob Philippines, Inc.

What you'll do:
1. Lesson Management
Checks and monitors operational requirements
2. Inquiries Management
Handles and resolves all inquiries received within the service level agreement
Escalates all necessary transactions that involve a higher tier decision-making and/or processing
Ensures proper documentation of all transactions handled
Resolves all lesson disruptive issues whenever necessary to ensure lesson continuity
Ensures that all queries or any urgent information needed by RareJob, Inc.'s Customer Support are shared and gathered from Tutors
What we'd like you to have:
Must have finished at least 2 years' worth of college units of Communications / Sociology / Psychology / Industrial Organization / Communication Arts / Development Communication / Hospitality courses
Can successfully engage in multiple support tickets simultaneously
Detail-oriented and can closely involve himself/herself with the team
Passion for excellent customer experience
Proficiency with Microsoft Office applications including Word, Excel, and PowerPoint
Excellent command in English language (Written and Oral)
Familiar in using Skype Application
Not required, but very useful:
Customer Service Training
Personality Development Training
Shift: Saturday to Tuesday: 7:00 PM to 12:00 MN (subject to change depending on demand) and must be amenable to working during weekend and holidays
Note: Please be advised that this is a Part-Time Office-Based position. This will temporarily be on a work-from-home setup, but will resume normal office operations once the pandemic eases. The assessment and interviews will be done purely online.
Work from Home
Special Leave Benefits for Women
Single Parent Leave
Paid Sick Leave
Performance Bonus
Paid Bereavement/Family Leave
Paid Holidays
Paid Vacation Leave
Other:
What you'll get:
PHP 75.00 per hour rate
Additional PHP 2,000 rice allowance monthly
Bi-annual appraisal and performance-based rate increase and bonus
Fun company events and prizes
HMO benefit, leave credits, 13th-month pay, paid overtime and Philippine holidays
Shuttle service (fixed route along QC) and sleeping quarters*
Fun and youthful working environment that gives its employees chances for career growth
Available for office-based staff only
Entry Level / Junior, Apprentice Customer Service E-Learning 1 opening Completed vocational course
RareJob Philippines, Inc. is a subsidiary of RareJob Inc., the #1 Online English Tutorial School in Japan (in terms of the number of students and tutors)
We are looking for smart, driven, and excellent individuals who will set the mark and walk the path of innovation with us.
More than just gaining profit, we aim to make a positive change in the world.
Join us as you venture into a stimulating and challenging career.
Be part of the RareJob Family!
Kalibrr

Quezon City, Metro Manila
₱75 per hour
Permanent
Part-time